Production Support Engineer with Salesforce
- 🇨🇦 Canada
- Hybrid
- 10 hours ago
- Salesforce
- Service Cloud
- Devops
- CI/CD
- Disaster Recovery
- Regulatory Compliance
- Agile
- Confluence
- Python
- Perl
- Linux
- Windows
- SQL
- ITIL
- Incident Management
- Change Management
- Jira
- Dynatrace
- GitHub
- Nexus
- Ansible
- Elastic
- Logstash
- Kibana
- Jenkins
- Java
- AWS S3
- MongoDB
- Docker
- Kubernetes
Location –Toronto, ON (Mandate 4 days onsite)
Note –Salesforce Certification is must for this role
Responsibilities:
The overall group is responsible for:
• Supporting various applications in the Client Technology and Global Investment Banking portfolio including but not limited to:
o Client Relationship Management Platform (SalesForce, FSC (Financial Service Cloud) and Tier1 - Salesforce)
o iPreo, Dealogic and other conference (ie Street Context and Lousia), event and syndicate book building platforms (ie IssueNet, CMG)
o Global Investment Banking applications like Capital IQ.
• Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities
• Offering technical expertise and support across the entire portfolio of applications
• Managing requests to implement normal/emergency changes, releases and capacity planning.
• Coordinate disaster recovery, planning and execution.
• Internal config management
• Risk prevention activities and Regulatory Compliance.
What will you do?
• Provide user facing front office production support for local and remote users leveraging multiple platforms.
• Manage releases and coordinate bugs/enhancement with internal development and external vendors
• Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
• Engage with various technical partners and stakeholders to achieve stability in the production environment.
• Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks and provide update to stakeholders
• Responsibilities include rotational weekend release work + checks
• Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests
• Proactive management and governance of our applications and platforms
• Leverage automation to drive efficiency and to improve the soundness of our operating environment
• Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
• Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives
• Provide effective incident, problem and release management and regular project updates to stakeholders
• Drive IT governance and de-risking initiatives
• Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model
Mission Statement
Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.
What do you need to succeed?
Must Have
o Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries
o Proven ability to collaborate well with others, be strategically focused and realize continuous improvements
o Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms
o Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.)
o Solid working understanding of LINUX, WINDOWS and SQL (including database concepts)
o Good organization skills , ability to effectively context switch and thrive in a fast pace environment
o Excellent verbal and written communication skills
o Strong interpersonal skills and self-starter attitude
o Bachelors of Science degree or equivalent
o Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users
o Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
o Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
o Disciplined approach to document all processes, issues and user stories in Confluence and Jira
o Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities
Nice to Have
o Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms acceptable
o Proven history building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace)
o Experience with CI/CD pipeline automation (Github, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
o Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes and more
o In depth understanding of Capital Markets which includes all aspects of sales lifecycle
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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Production Support Engineer with Salesforce · ApTask