DL
Production Support Engineer
Diverse Lynx India
Location not stated
Staff / Principal
4 months ago
- Incident Management
- IIS
- Windows Server
- SSL
- Windows
- F5
- Splunk
- Dynatrace
- Cloudflare
- DNS
- Azure DevOps
- CI/CD
- PowerShell
- Linux
- SFTP
- ITIL
4 months ago
Experience: 6–10 Years
Location: Onsite
Job Summary
We are looking for a Production Support Engineer/Lead with strong experience in banking application support, incident management, deployment activities, and infrastructure troubleshooting. The ideal candidate should have hands-on expertise inIIS (Internet Information Services) administration, Windows Server environments, monitoring tools, and production support processes to ensure application stability and availability.
Key Responsibilities
- Provide L2/L3 production support for business-critical banking applications.
- Monitor application and infrastructure health and proactively address issues.
- Troubleshoot and resolve production incidents within SLA timelines.
- Perform application deployments, releases, and post-deployment validation.
- Administer and support IIS-hosted applications, including application pools, websites, bindings, SSL certificates, and performance tuning.
- Diagnose and resolve IIS-related issues such as application downtime, connectivity issues, memory leaks, and configuration problems.
- Coordinate with development, infrastructure, network, and business teams for issue resolution.
- Conduct Root Cause Analysis (RCA) and implement preventive measures.
- Support automation initiatives through scripting and process improvements.
- Participate in on-call support and major incident management activities.
- 5–8 years of experience in Production Support/Application Support.
- Strong hands-on experience with IIS (Internet Information Services) administration and troubleshooting.
- Experience managing and supporting applications hosted on Windows Servers.
- Expertise in incident management, problem management, and production troubleshooting.
- Experience with application deployment and release management activities.
- Knowledge of F5 Load Balancer administration and troubleshooting.
- Experience with monitoring tools such as AppDynamics, Splunk, or Dynatrace.
- Understanding of Cloudflare, CDN concepts, and DNS management.
- Hands-on experience with Azure DevOps and CI/CD pipelines.
- Strong API troubleshooting, log analysis, and debugging skills.
- Experience with PowerShell scripting for automation and operational support.
- Basic Linux administration knowledge.
- Experience with SFTP and GoAnywhere Managed File Transfer (MFT) tools.
- Familiarity with enterprise monitoring and support tools.
- Experience in Banking or Financial Services domain.
- Leadership or team coordination experience for support lead roles.
- Knowledge of ITIL processes and service management practices.
Production Support Engineer · Diverse Lynx India