IL
Production Support Engineer/Application Support Analyst
ICONMA, LLC
🇺🇸 United States
On-site
Mid level
1 week ago
$15.92 – $51.43 / hour
- triage
- SQL
- Java
- PL/SQL
- SOAP
- Incident Management
- Change Management
1 week ago
Responsibilities:
- Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments.
- Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.
- Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
- Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.
- Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.
- Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.
- Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.
- Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.
- Participate in post-incident reviews to document root causes, corrective actions, and preventive measures.
Requirements:
- Experience in production support, application support, or operational support for enterprise systems.
- Technical skills
- Working knowledge of:
- Java
- Application-level understanding
- Ability to debug and interpret stack traces and logs
- Pl/sql / sql
- Querying databases
- Troubleshooting data issues
- Validating results
- Soap services
- Understanding request/response patterns
- Knowledge of common failure scenarios
- Batch processes
- Monitoring and diagnosing failures
- Understanding job dependencies
- Debugging and log analysis
- Production environment troubleshooting
- Root cause identification
- Incident management
- Strong incident management skills.
- Prioritization and ownership mindset.
- Structured troubleshooting approach.
- Clear stakeholder communication.
- Preferred qualifications
- Experience supporting systems with strict uptime and availability requirements.
- Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics.
- Experience with root cause analysis (RCA) methodologies and post-incident documentation.
- Understanding of change management and release support within production environments.
- Ability to work effectively with multiple teams and partners in a fast-paced environment.
- Soft skills
- Strong written and verbal communication skills, including timely status updates during incidents.
- Detail-oriented with a focus on operational excellence and risk reduction.
- Comfortable working under pressure and handling multiple concurrent issues.
- Must have
- Production/Application Support
- Java
- SQL / PL-SQL
- Debugging & Log Analysis
- Incident Management
- Batch Job Monitoring
- Root Cause Analysis (RCA)
- Service Health Monitoring
- Dashboard Monitoring
- Good to have
- SOAP Web Services
- Change & Release Management
- Monitoring Tools
- Runbooks/SOP Documentation
- Post-Incident Reviews
- Years of experience:
- 10.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Production Support Engineer/Application Support Analyst · ICONMA, LLC