AL
Production Support Engineer
Artech LLC
🇺🇸 United States
On-site
2 months ago
$45 – $49 / hour
- IAM
- Splunk
- Grafana
- Claude
- AI
2 months ago
Title: Production Support Engineer
Location: Malvern or Dallas TX
Duration:6+ Months
Salary Range: $45- $49 an hour on W2 or C2C
Job Description:
• Provide 24/7 production support for security applications, ensuring system stability and uptime.
• Monitor application performance, investigate alerts, and resolve incidents within SLA timelines.
• Actively participate in major incident (MI) calls as L1.5/L2 support and drive issue resolution.
• Perform root cause analysis (RCA) and implement fixes or workarounds to prevent recurrence.
• Support security platforms including IAM, SSO, authentication, and monitoring tools (e.g., Splunk, Grafana, etc.).
• Utilize Claude (AI) knowledge to assist in troubleshooting, analysis, and support optimization.
• Maintain runbooks, knowledge base articles, and accurate incident documentation.
• Ensure compliance with security standards, policies, and audit requirements.
• Collaborate with cross-functional teams to resolve complex production issues
Skills: EIS : Product Support - Product Engineering
Experience Required: 6-8
Appreciate your quick response and please feel free to reach me out for any query you may have.
Thanks
Production Support Engineer · Artech LLC