Production Support Analyst

Market Operations is globally responsible for the stability and daily IT operations for all financial trading applications for the client and associated entities. This position performs a 'Level 2' (L2) application support role for Cantor's Equities Algorithmic trading platform, client's electronic and hybrid platforms and IT Service Management (Incident, Problem, Change, and associated governance routines).

Responsibilities:

• Monitoring for and responding to technical platform and trade failures
• Manage communication for internal/external clients providing succinct, proactive updates and setting expectations through to resolution
• Technical Troubleshooting (Analyzing application log files, FIX logs, environmental issues, client connectivity issues)
• Scheduled Job support, monitoring, and configuration of scheduled jobs using Autosys and Cron
• Environmental monitoring/alerting configuration (servers, application components, market data) using Microfocus OpsBridge (formerly Client Openview) / Sitescope
• Performing new software upgrades (releasing code to the environment, performing post release health checks, ...)
• Building tools, automating processes, etc...

Requirements/Skills:

• Operating Systems: Unix/Linux, Windows
• Problem solving / Advanced Troubleshooting
• Multi-tasking and prioritization.
• Excellent verbal, written and in-person communication – ability to understand a business user and translate
• Experience with scripting languages such as Python, Unix Shell, Perl
• Experience with external connectivity / basic networking concepts
• Equities, Fixed Income and/or Foreign Exchange knowledge strongly preferred
• Experience with Source Code Repositories (Git, Perforce, ...) and Software Release concepts and tools strongly preferred
• DB/SQL is a plus
• JIRA service desk desirable.
• Server administration desirable.
• Knowledge of FIX protocol is a plus