Production Services Specialist

Genesis10 is currently seeking a Production Services Specialist for a contract position with a Global Financial Institution located in Chandler, AZ. This is a 12+ month contract opportunity.

The Production Services Specialist supports enterprise production services and incident response by independently coordinating service disruptions, validating impact, and engaging support teams. This specialist works with technical teams, service owners, and operational leaders to maintain situational awareness, support recovery coordination, and ensure incident records reflect accurate timelines, actions, and business impact.

Responsibilities:

• Coordinate response activities for routine to moderately complex production incidents using established incident management processes
• Perform initial and ongoing triage by validating symptoms, impacted services, affected users, business impact, priority, and escalation needs
• Engage and coordinate technical support teams, application owners, infrastructure teams, and service partners
• Monitor dashboards, alerts, queues, and communications channels to identify service degradation and potential incident triggers
• Prepare structured incident updates, bridge notes, timelines, and stakeholder communications
• Maintain accurate system-of-record documentation for all incident-related activities
• Escalate major incidents, executive-impacting events, or stalled recovery efforts to senior command resources
• Support containment, stabilization, and restoration activities by tracking recovery actions and dependencies
• Perform succinct and comprehensive regional turnover for service continuity
• Contribute to post-incident reviews by compiling timelines, impact summaries, and lessons learned
• Assist with continuous improvement efforts related to alert hygiene, runbook accuracy, and process adherence

Requirements:

• 7+ years in enterprise incident management, technology operations, command center leadership, or production services
• Strong understanding of ITSM principles, major incident response, business impact validation, and governance controls
• Demonstrated ability to direct cross-functional technical domains during high urgency service disruptions
• Experience leading crisis and incident response as an Incident Commander in large-scale environments
• Executive-level written and verbal communication skills
• Ability to make sound decisions under pressure while balancing restoration, risk, and stakeholder expectations
• Proficiency with incident tracking, collaboration, telemetry, and Microsoft 365 tools
• Experience with Dynatrace, Splunk Enterprise, and ITIL

Desired skills:

• ITIL Foundation, advanced ITSM certification, or training in incident command, crisis management, or business continuity
• Experience in financial services, regulated technology operations, or global command center environments
• Demonstrated exposure to post-incident reviews, root cause analysis support, and problem management
• Experience mentoring junior command center resources
• Working knowledge of observability, monitoring, telemetry, and service health dashboards
• Familiarity with SRE, reliability engineering, service-level objectives, and automation practices
• Ability to influence without direct authority across technology, operations, and business teams

Pay range:$28.08 - $36.08 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.