Production / Operations Support Engineer

Location: Plano, Texas (Onsite – 5 days/week)

Required Skills & Experience:

• 3–5 years of experience inProduction Support / Operations Support

• Bilingual: Japanese + English (mandatory)

• Hands-on experience withAWS

• Experience inDataDog monitoring tools

• Strong troubleshooting, incident management, and issue resolution skills

• Ability to work in a fast-paced production environment with 24x7 support mindset

Responsibilities:

• Provide L1/L2 production support for critical applications

• Monitor systems usingDataDog, AWS CloudWatch, logs, and alerts

• Identify and resolve production issues in real-time

• Communicate effectively with Japanese-speaking stakeholders and teams

• Perform root-cause analysis and implement fixes

• Support deployments, patches, and environment maintenance