Production Manager

About Church Hill Classics:
At Church Hill Classics, we’ve proudly handcrafted over two million custom diploma frames, certificate frames, varsity letter frames, and award frames since 1991. Based in Monroe, CT, our female-owned company remains a U.S. leader in premium custom framing—trusted by over 1,500 colleges and universities, honor societies, the U.S. Military, and professional associations.

The Role:

The Manufacturing Production Manager is responsible for overseeing all aspects of the manufacturing production process to ensure efficiency, quality, safety, and on-time delivery. This role includes leading production planning efforts, managing a diverse team of supervisors and operators, and driving continuous improvement initiatives using process optimization methodologies. The Production Manager serves as a cross-functional liaison, coordinating with internal departments to ensure operational excellence and alignment with company goals.

This role is ideal for a manufacturing leader with at least 7 years of experience running production floors. You will lead a team of 65 employees, including 3 supervisors, in a high-mix, make-to-order operation where custom products move through cutting, assembly, matting, and finishing every day. You will need to be as comfortable on the floor as you are in the data, and you'll have built teams that deliver on time and to a high standard. 

What You’ll Do:

• Develop and manage daily, weekly, and long-term production schedules to meet customer demand and optimize output.
• Ensure appropriate staffing levels and coverage for all production areas.
• Lead, coach, and hold accountable a team of department leaders, operators, and technicians, handling performance issues, conflict, and discipline fairly and productively.
• Oversee the Quality Control team and Safety Officer to ensure proper training and adherence to company standards and risk mitigation.
• Foster a culture of performance, safety, and collaboration
• Lead efforts to identify and implement process improvements that increase efficiency, reduce waste, and improve product quality.
• Focus on profitable operations by effectively using ERP systems such as MAS, PT, and DCSC, while identifying opportunities to improve productivity.
• Coordinate closely with departments including procurement and logistics to ensure a seamless production flow.
• Monitor and report production metrics including throughput, downtime, and quality performance.
• Ensure compliance with health and safety regulations and promote a safe working environment through training, audits, and incident response.
• Oversee inventory control, ensuring that materials and finished goods are tracked and managed efficiently.
• Ensure proper documentation of production activities, performance logs, and compliance records.
• Lead or support Lean manufacturing and Six Sigma initiatives.
• Promote employee development through coaching, on-the-job training, and continuous feedback.
• Support cross-functional projects to improve overall manufacturing operations.

Why Join Us: Because we’re more than just a manufacturer—we’re storytellers of achievement, innovators of design, and dedicated to delivering craftsmanship that celebrates life's milestones.  As part of the Church Hill Classics team, you will be part of a brand recognized for excellence and quality, and you will be an active participant in contributing to the growth and success of a company that values precision, creativity, and collaboration.

We also offer fantastic benefits:

• Company Paid Time Off and Sick Time
• Medical, Dental, and Vision Insurance
• Flexible Spending and Dependent Care Accounts
• 401k
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Participation in Perks at Work (discounts on a wide variety of specialty services and everyday items)
• Annual Incentive Payout (amount based on company performance)

Qualifications

What We're Looking For:

• 7+ years of progressive leadership in a manufacturing facility, including at least 3 years managing front-line supervisors or department leads. 
• A track record of leading teams of 50+ in a fast-paced, high-volume production environment.
• Proven success managing different personalities and leading teams through change, including coaching, progressive discipline, and conflict resolution. 
• Hands-on experience with Lean, Six Sigma, or other continuous improvement methods, with measurable results such as reduced scrap, improved throughput, or shorter lead times. 
• Strong command of production performance metrics.
• In-depth knowledge of OSHA regulations and manufacturing safety; OSHA certification preferred.
• Experience in ERP and manufacturing systems (MAS, PT, or DCSC a plus).
• Bachelor's Degree in Manufacturing, Engineering, Business, or a related field, or equivalent experience.
• Experience in woodworking, framing, or other customer or make-to-order manufacturing is a plus.
• Bilingual in Spanish is preferred, but not required.