NC
Production Engineer
NR Consulting - India
🇮🇳 India
On-site
3 days ago
- SFTP
- Linux
- Unix
- Windows
- Splunk
- ITIL
3 days ago
Location: Pune
Exp: 8+ Yrs
Job Description:
• Deliver L2/L3 support for MFT platforms (IBM Sterling Integrator/File Gateway, Sterling Secure Proxy, Connect:Direct etc).
• Monitor daily file transfer jobs, troubleshoot failures, and ensure timely completion of critical business processes.
• Perform health checks, certificate renewals, user provisioning, and connectivity troubleshooting (SFTP, FTPS, AS2, HTTPS, CD, etc.).
• Provide support as part of a 24x7 global support rotation.
Incident & Problem Management
• Lead incident investigation, diagnosis, and resolution for high-priority issues.
• Drive root cause analysis (RCA) and implement preventive actions to avoid recurrence.
• Engage and coordinate with infrastructure, middleware, and network teams for complex troubleshooting.
• Ensure SLAs are met for incident resolution and problem closure.
Continuous Improvement & Collaboration
• Enhance system monitoring, alerting, and reporting to improve service reliability and reduce MTTR.
• Recommend and implement performance optimizations for high-volume and time-critical file transfers.
• Contribute to knowledge base, SOPs, and runbooks for consistent troubleshooting practices.
• Act as a bridge between business stakeholders and IT support teams, ensuring clear communication on service status.
• Partner with infrastructure, middleware, and application teams for cross-platform issue resolution.
• Represent MFT support in service review meetings, post-incident reviews, and audits.
Required Skills & Experience
• 8+ years of IT experience with at least 4+ years in production support for MFT platforms.
• Strong hands-on knowledge of one or more MFT tools: IBM Sterling File Gateway/SI, Connect:Direct, Sterling Secure Proxy etc.
• In-depth understanding of file transfer protocols (SFTP, FTPS, AS2, HTTPS, C:D, etc.).
• Strong Linux/Unix and Windows administration skills for troubleshooting.
• Experience with monitoring & logging tools (Splunk, AppDynamics, Thousand Eyes etc.).
• Solid knowledge of ITIL processes (Incident, Problem, Change, Release).
• Experience working in 24x7 production environments with global teams.
Soft Skills
• Strong decision-making, and crisis management abilities.
• Excellent communication and stakeholder management skills.
• Ability to thrive under pressure and manage multiple priorities.
• Mentorship mindset to support team development and knowledge sharing.
• Proactive, detail-oriented, and solution-driven approach
Production Engineer · NR Consulting - India