IW
Product Surveillance Associate
Info Way Solutions LLC
🇺🇸 United States
On-site
4 months ago
- SAP
- Technical Writing
4 months ago
Not enough detail in this posting to match
Job description:
Summary:
The Product Surveillance Associate position provides clinical and safety assessments of post-market events. This position is an integral role in marketing compliance with global regulations.
Job responsibilities:
- Work with minimal supervision and requires a high degree of interaction with customers, health care professionals, and Global Merz at all levels within the organization.
- Processing product complaint reports received by phone, electronic, or verbal correspondence in accordance with applicable SOP(s).
- Provide technical support and remote troubleshooting guidance as needed.
- Conduct follow-up activities to be able to close complaint records on time.
- Complete complaint investigations, which may include execution of product returns and subsequent evaluations, reviews of manufacturing records, and assuring proper approvals are obtained as part of closures.
- Process product replacement orders, create device service orders, and/or utilize the company's inventory management system as applicable. SAP experience is preferred.
- Execute the activities of processing complaints in accordance with the Company Quality System.
- BS in a Physical Science or Engineering or Equivalent Experience required.
- Experience in Quality Assurance and/or other regulated industry or similar experience required.
- Strong technical writing and general problem-solving skills required.
- Requires Vision Assessment (20/20 near visual acuity & acceptable color vision).
Product Surveillance Associate · Info Way Solutions LLC