Product Surveillance Associate

Job Title: Product Surveillance Associate

Requisition ID: HCR0003132

Job Description:

Pay rate is $22/hour and the schedule will be 8-hour days starting between 7 and 9 (still to be decided but likely will be 7am start time).

The Product Surveillance Associate position provides clinical and safety assessments of post-marketing events. This position is an integral role in marketing compliance with global regulations.

Work with minimal supervision and requires a high degree of interaction with customers, health care professionals and Global Merz at all levels within the organization.

Processing the field inquiries received by phone, electronic or verbal correspondence in accordance to applicable SOP(s).

Provide technical support and remote troubleshooting guidance as needed.

Conduct follow up activities to be able to close records in a timely manner.

Complete investigations which may include execution of product returns and subsequent evaluations, reviews of manufacturing records, and assuring proper approvals are obtained as part of closures.

Execute the activities of processing complaints in accordance with the Company Quality System.

BS in a Physical Science or Engineering or Equivalent Experience Required

Experience in Quality Assurance and/or other regulated industry or similar experience required

Strong technical writing and general problem-solving skills required

Requires Vision Assessment (20/20 near visual acuity & acceptable color vision)

Location: 13900 Grandview Parkway, Sturtevant, WI

Bill Rate: $33.00

=========================================================

Job Title: Product Surveillance Associate

Requisition ID: HCR0003133

Job Description:

The Product Surveillance Associate plays an integral role in post market compliance with following global regulations.
Work with minimal supervision and requires a high degree of interaction with customers, health care professionals and Global Merz at all levels within the organization.
Reviewing product evaluation reports from field service technicians.
Processing the field inquiries received by phone, electronic or verbal correspondence in accordance to applicable SOP(s).
Provide technical support and remote troubleshooting guidance as needed.
Conduct follow up activities to be able to close records in a timely manner.
Complete investigations which may include execution of product returns and subsequent evaluations, reviews of manufacturing records, and assuring proper approvals are obtained as part of closures.

Execute the activities of processing complaints in accordance with the Company Quality System.

BS in a Physical Science or Engineering or Equivalent Experience Required
Experience in Quality Assurance and/or other regulated industry or similar experience required
Strong technical writing and general problem-solving skills required
Requires Vision Assessment (20/20 near visual acuity & acceptable color vision)

Location: 13900 Grandview Parkway, Sturtevant, WI

Bill Rate: $33.00