Product & Services Contract Administrator

Job Title: Product & Services Contract Administrator
Duration: 12+ month contract 
Location:Orlando, FL– Hybrid Position – (Expected in office days Tuesday through Thursday, Remote Monday & Friday)

Position Description

• Responsible for the administration, performance, and growth of the utility's non-regulated products and services portfolio.
• This role oversees contracts, vendor relationships, financial performance, project execution, and customer satisfaction while ensuring regulatory compliance and alignment with organizational strategic goals.
• The Contract Manager serves as the primary liaison between internal stakeholders, customers, contractors, and vendors to successfully deliver energy solutions that generate revenue and enhance the customer experience.

• Develop, negotiate, execute, and administer contracts for non-regulated products and services.
• Ensure contract compliance with company policies, legal requirements, procurement standards, and regulatory guidelines.
• Monitor contract performance, service level agreements (SLAs), pricing, renewals, amendments, and expirations.
• Resolve contract disputes and coordinate with Legal, Procurement, and Risk Management as needed.
• Maintain accurate contract documentation and records.

• Manage the lifecycle and performance of non-regulated products and services, including:
• Outdoor Lighting Programs
• Indoor Lighting Solutions and Rebates
• Electric Vehicle (EV) Charging Infrastructure
• Emerging energy technologies and customer energy solutions

• Identifying growth opportunities.
• Developing business cases and pricing strategies.
• Monitoring product profitability and customer adoption.
• Recommending new products and service enhancements.

• Develop and maintain strategic relationships with contractors, suppliers, and service providers.
• Establish vendor performance metrics and monitor quality, safety, schedule, and cost.
• Conduct vendor evaluations and performance reviews.
• Coordinate issue resolution and corrective actions.
• Ensure vendors comply with safety, insurance, licensing, and contractual obligations.

• Oversee implementation of customer projects from initiation through completion.
• Coordinate internal departments including Engineering, Operations, Construction, Customer Service, Finance, Procurement, and Legal.
• Monitor project schedules, budgets, risks, and deliverables. • Ensure projects meet quality, safety, and customer expectations.

• Develop and manage operating and capital budgets for assigned programs.
• Monitor revenues, expenses, profitability, and return on investment.
• Review invoices, contract payments, and financial reconciliations.
• Prepare financial forecasts and performance reports.
• Identify opportunities to improve operational efficiencies and reduce costs.

• Serve as the primary escalation point for complex customer issues.
• Build long-term relationships with commercial, municipal, and institutional customers.
• Collaborate with Key Account Managers to identify customer needs and recommend energy solutions.
• Ensure exceptional customer experience throughout project delivery.

• Identify opportunities to expand non-regulated services.
• Support sales initiatives and strategic marketing efforts.
• Develop partnerships that increase customer participation and revenue.
• Analyze market trends, competitive offerings, and emerging technologies.

• Develop KPIs to measure:
• Revenue growth
• Contract performance
• Vendor performance
• Customer satisfaction
• Project completion
• Budget performance
• Prepare executive dashboards and management reports.
• Present recommendations to leadership.

• Ensure compliance with company policies, utility regulations, procurement requirements, and applicable laws.
• Identify operational and contractual risks.
• Implement mitigation strategies.
• Maintain documentation for audits and regulatory reviews.

• Evaluate business processes and recommend improvements.
• Implement best practices for contract administration and vendor management.
• Support digital transformation initiatives, including CRM and contract management systems.
• Lead process improvement efforts that enhance operational efficiency.
• Perform other duties as assigned.

• Familiarity with all, but not limited to, the following:
• Software Applications to include: Customer Information Systems (i.e. Customer Care & Billing), Tungsten Workflow (AP/invoice processing network), Documentum (enterprise content management system) or similar applications
• Analytical and organizational abilities
• Excellent writing skills (contract terms and language)
• Conflict resolution and negotiation skills
• Strong financial, negotiation, and analytical skills.
• Experience with ERP, CRM, and contract management software.
• Ability to: Think creatively in solving problems and making effective decisions; o Calculate contract escalator ratios given industry recognized market indexes; o Make arithmetic computations using whole numbers, fractions and decimals, rates, ratios, and percentages; o Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).                      

• Working knowledge of all, but not limited to, the following:
• Contracts, amendments, solicitation documents, addendums, requisitions, agenda items, project schedules
• Business contracts and procurement for electric and water utility systems
• Software Applications to include: Salesforce, CCB, Hubble, JD-Edwards (for requisitions and supplier financial records) or similar Enterprise Resource Planning (ERP) system, Microsoft Excel, PowerPoint, and SharePoint or similar applications
• Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and public procurement laws;          

• Bachelor’s Degree in Business Administration, Finance, Accounting, Economics, or related field of study from an accredited college or university
• Minimum of five (5) years of experience in procurement as a buyer or contract administration involving contract specifications, negotiating, and monitoring compliance of existing contracts
• Experience in the utility industry, preferred; -Experience managing commercial contracts and supplier relationships