Product Owner (1026)

As a Product Owner, you will

Product Strategy & Roadmap

• • Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals
  • Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations

  Process & Solution Improvement

  • • Identify gaps across processes, data, controls, usability, and automation
    • Evaluate friction points for customers and employees and propose scalable improvements
    • Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches

    Backlog Ownership & Delivery

    • • Own and prioritize the product backlog based on business value, urgency, and effort
      • Translate business needs into:
      • • Requirements and process maps
        • User stories and acceptance criteria
        • UI/UX expectations and measurable outcomes

        Cross-Functional Collaboration

        • • Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams
          • Facilitate workshops, backlog refinement sessions, demos, and decision forums
          • Ensure alignment across business and technical stakeholders

          Testing & Release Execution

          • • Participate in system testing and lead/support UAT
            • Validate delivered solutions against requirements before release
            • Coordinate release readiness, including training, documentation, and adoption activities

            Performance & Adoption

            • • Measure outcomes against defined KPIs
              • Ensure delivered solutions drive real business improvements
              • Support post-launch optimization and continuous improvement

To be successful in this role, you bring

• • 5+ years in product ownership, business analysis, enterprise systems, or digital transformation
  • Proven ability to prioritize competing demands and connect technology to business outcomes
  • Strong business analysis skills:
  • • Process mapping
    • Requirement definition
    • User stories and acceptance criteria
    • Benefit measurement
    • Excellent stakeholder engagement skills with the ability to influence and challenge effectively
    • Experience with testing, UAT, and validating delivered solutions
    • Strong communication skills—able to translate between business and technical teams
    • Comfortable working with data and KPIs to drive decisions and measure success
    • Solid understanding of UI/UX principles in business systems

Bonus points

• • Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems
  • Background in retail, supply chain, logistics, finance, customer service, or sales enablement
  • Familiarity with Agile delivery practices and backlog management tools
  • Experience with process mapping, journey mapping, wireframing, or prototyping
  • Exposure to change management, training, adoption, and post-launch performance tracking

Who You’ll Work With

• • Senior Director, Business Enablement, Automation & Data
  • Business leaders, SMEs, and frontline teams
  • Other Product Owners and Enablement team members
  • IT teams including developers, QA, architects, and operations
  • Data, analytics, finance, HR, and external partners/vendors

Work Environment

• • Hybrid work environment with regular in-person collaboration sessions
  • Standard business hours with occasional support during releases or critical events
  • Minimal travel; occasional visits to stores, distribution centres, or business sites may be required

Why Join Trail?

• • Competitive salary + extended health benefits
  • Generous employee appliance discounts
  • Opportunities for career growth and development
  • Collaborative, team-oriented culture with events and volunteer programs
  • Opportunity to impact a trusted Canadian brand at scale