Product Operations Specialist - BytePlus

Business Platform Product Operation team is devoted to enriching BytePlus cloud business models and continuously helping enterprise customers adapt the cloud to improve their business innovation, reduce their cloud cost and better experience. You can help us to achieve our mission.

Responsibilities

• Provide operation support to sales teams, end customer and service teams during end to end customer journeys, facilitating user acquisition and great user experience, including user center and product console
• Develop high quality platform related knowledge, including help documents, guidance, video and other types of knowledge transfer. In charge of training for both internal and external users.
• Capture, consolidate and validates functional requirements from different teams and users.
• Develop and maintain project plans for cross-functional resources, stakeholders, timelines, and dependencies to ensure successful delivery
• Lead alignment with stakeholders, including but not limited to business owners, engineers and designers on prioritization and changes to the website

Minimum Qualification(s)

• Bachelor's degree or above, with at least 3 years of working experience in product management
• Experienced in business requirement analysis and system design of cloud commercial supporting platform (ordering, payment, invoice or contract, etc.)
• Proven product and project management skills
• Strong interpersonal, organizational, and collaboration skills
• High written and oral fluency in Mandarin is required as this position requires close collaboration with product teams based in mainland China.