IL
Product Manager - Workforce Mgmt
ICONMA, LLC
🇺🇸 United States
Hybrid
Manager or above
3 months ago
$16.50 – $64.29 / hour
- User Research
- Change Management
3 months ago
Not enough detail in this posting to match
Responsibilities:
- Product Strategy & Vision:
- Define the multi-year product roadmap for retail scheduling systems, ensuring alignment with overall enterprise business goals, compliance laws, and operational budgets.
- Empathy-Driven Discovery: Utilize deep
- Cognitive Empathy to conduct user research with store managers, regional leads, and associates.
- Translate their pain points (e.g., rigid shifts, last-minute changes, compliance fatigue) into actionable product requirements.
- Labor Optimization & Compliance:
- Partner with Data Science and Operations teams to build predictive scheduling models that accurately forecast labor demands while adhering to local labor laws (predictive scheduling, rest breaks, minor rules).
- Cross-Functional Leadership:
- Serve as the strategic bridge between IT Engineering, Data Science, Retail Operations, and Corporate Finance.
- Change Management & Adoption:
- Own the roll-out strategy for system updates.
- Ensure store operations teams are equipped for high adoption rates, minimizing friction during product launches.
Requirements:
- Retail Floor Experience:
- You have worked inside retail stores (as an associate, team lead, or store manager).
- You know firsthand how a broken schedule impacts morale, turnover, and customer experience.
- Product Management Expertise:
- 5+ years of experience managing complex B2B or enterprise SaaS products, specifically in Workforce Management (WFM), Human Capital Management (HCM), or Retail Operations Tech.
- Strategic Frameworks:
- Proven ability to own a domain using models like the Informed Captain—making decisive, data-driven product choices while empowering cross-functional experts.
- Technical Fluency:
- Comfort working with complex algorithmic systems, demand forecasting models, and integrations with modern WFM systems.
- Analytical Polish: Strong capability to analyze labor metrics, operational KPIs, and financial impact models to prove product ROI to executive stakeholders.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Product Manager - Workforce Mgmt · ICONMA, LLC