Produce Manager

Job Purpose:
- To oversee and manage all aspects of the produce department, ensuring high-quality products, excellent customer service, and profitable operations. This includes managing inventory, staff, merchandising, and maintaining sanitation standards.

Key Responsibilities:
- Oversee the daily operations of the produce department, including ordering, receiving, stocking, and displaying products.
- Ensure the quality and freshness of all produce items by implementing proper storage and rotation procedures.
- Manage inventory levels effectively to minimize waste and maximize sales, conducting regular inventory checks and adjusting orders as needed.
- Develop and implement attractive and effective product displays to enhance customer appeal and drive sales, considering seasonality and promotional opportunities.
- Supervise and train produce department staff, providing guidance on product knowledge, customer service, and department procedures. This includes scheduling, performance management, and addressing any personnel issues.
- Maintain a clean, organized, and sanitary work environment in compliance with all company and health department regulations.
- Monitor sales data and market trends to identify opportunities for growth and improvement within the produce department.
- Control department expenses and labor costs to achieve profitability targets.
- Interact with vendors and suppliers to negotiate pricing, ensure timely deliveries, and resolve any quality or supply issues.
- Handle customer inquiries and complaints in a professional and courteous manner, striving to resolve issues effectively and maintain customer satisfaction.
- Stay current on industry best practices and new product trends to ensure the department remains competitive and appealing to customers.
- Collaborate with other department managers to ensure smooth store operations and a positive customer experience.
- Enforce company policies and procedures within the produce department.
- Participate in store meetings and training sessions as required.

Qualifications

Required Education:
- High School Diploma or equivalent; Bachelor's Degree in Business Administration, Agriculture, or a related field preferred.

Required Experience:
- Minimum of 3 years of experience in produce department operations, preferably in a grocery retail environment.
- Proven track record of successfully managing inventory levels, reducing shrink, and maximizing sales and profitability within a produce department.
- Experience with ordering, receiving, storing, and displaying produce products.
- Experience in managing and training a team of produce associates.
- Experience in implementing and maintaining merchandising standards, including product rotation, quality control, and attractive displays.
- Experience in ensuring compliance with food safety regulations and sanitation procedures.
- Experience in analyzing sales data and market trends to make informed decisions regarding product selection and pricing.
- Experience in building and maintaining strong relationships with vendors and suppliers.
- Experience in handling customer inquiries and complaints effectively and efficiently.
- Experience with using point-of-sale (POS) systems and other relevant software.


Required Skills and Abilities:
- Strong leadership skills with the ability to motivate, train, and supervise a team of produce associates.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational, planning, and time management skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Strong analytical and problem-solving skills.
- Ability to make sound judgments and decisions based on available information.
- Thorough knowledge of produce varieties, quality standards, and handling procedures.
- Knowledge of food safety regulations and sanitation practices.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Ability to lift and carry up to 50 pounds.
- Ability to stand, walk, and bend for extended periods.                                                                                                                                                                      - Bilingual (Spanish/English) preferred