EU
Procurement/Supply Chain - Customer Service Generalist Lv1
eTeam UK
- 🇳🇱 Netherlands
- On-site
- Staff / Principal
- 1 day ago
1 day ago
Pay rate: 35 EUR ph on fixed term
Location: Schiphol, NL
More attached
The Customer Service Generalist I – Customer Facing, will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers. Proactively identify risks and opportunities to improve the order management processes. Escalate undocumented issues that are not commonly defined or known to higher level staff. Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer. Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order. Receive and process low complexity change requests following defined policies and procedures. Receive and process straightforward customer orders across multiple platforms following standard procedures. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Minimum Qualifications Bachelor's degree in a related field or equivalent experience Zero years of related work experience.
Procurement/Supply Chain - Customer Service Generalist Lv1 · eTeam UK