Processing Supervisor

Goodwill employees are expected to represent the highest standards of behavior and job performance by:  1) acting with honesty and integrity; 2) ensuring that all business activities are transparent and ethical; and 3) achieving goals in alignment with Goodwill’s Mission, Vision and Values.

MISSION: Goodwill’s mission is to provide work opportunities and skills development to people with barriers to employment.

VISION: Every person in Kern, Kings, and southern Tulare counties has the opportunity to achieve his/her fullest potential through the power of work.

VALUES: Accountability~ Integrity~ Dignity~ Diversity & Inclusion~ Ingenuity~ Opportunity

SUPERVISION RECEIVED:  Salvage and Transportation Manager

SUPERVISION EXERCISED:   Processing Employees

CLASSIFICATION:  Non-Exempt

POSITION SUMMARY: The Processing Supervisor is responsible to oversee the daily operations of the commercial salvage department and centralized processing team. Assist with the planning and monitoring of product inventory and the distribution of merchandise to retail stores. Serve as a positive role model by providing training and maintaining the skills and safety of current staff.

Standards of Performance and Conduct (each is an essential function):

1. Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission.
2. Work collaboratively with management and staff to achieve overall organizational goals.
3. Consistently maintain acceptable level of productivity, ensuring accounts payable/disbursement functions are completed accurately and timely.  
4. Punctual and regular in attendance, understanding that time away from work is approved and taken in accordance with established policies.
5. Perform duties in a manner that promotes a team concept and reflects Goodwill’s mission, philosophy, and core values of accountability, integrity, dignity, diversity, ingenuity, excellence, opportunity and responsibility. 
6. Work in accordance with Goodwill policies, procedures and generally accepted business practices.
7. Promote a favorable image and works cooperatively with all organization employees, participants, customers and other persons contacted during the course of performing duties.
8. Maintain strict confidentiality in all aspects of work; comply with privacy and confidentiality policies.
9. Attend required safety training and participate in safety drills and exercises.
10. Safeguard company property, including donated goods.

DUTIES AND RESPONSIBILITIES: (Position may perform some or all of the duties described below):

1. Responsible for the supervision of all staff and department activities in an orderly and professional manner as to ensure the company’s production standards are met and to provide maximum security and protection of all merchandise.
2. Collaborate with retail store management and address needs in regards to commercial salvage merchandise to ensure the store is provided the necessary support and merchandise needed.
3. Fulfill and supervise production functions such as:  sort and select merchandise, price and mark items while adhering to company processing and production standards, coordinate distribution schedules for transporting merchandise to retail stores and perform other production functions as determined by supervisor.
4. Assist in performing all necessary personnel functions as determined by company policies and procedures including record keeping, scheduling, payroll management, monthly budget, disciplinary functions, evaluations and training.
5. Responsible to perform and supervise housekeeping duties to maintain cleanliness of donation area, interior and exterior of the store.
6. Perform necessary record keeping and reporting of commercial salvage product inventory, retail store distribution schedule, loss prevention and production in an accurate and timely manner.
7. Enforce and effectively communicate company policies and procedures to all personnel.
8. Complies with Safety and Loss Prevention policies and procedures
9. Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.
10. Responsible to practice and ensure the observance of safety policies and procedures by those supervised.
11. Maintain a high level of confidentiality.
12. Enforce and effectively communicate company policies and procedures to all personnel.
13. Complies with Safety and Loss Prevention policies and procedures
14. Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.
15. Responsible to practice and ensure the observance of safety policies and procedures by those supervised.
16. Understand and follow all store safe handling procedures and paperwork including all banking functions.
17. Attends meetings and training sessions as required.
18. Maintain confidentiality and cooperative working relationships at all times.
19. Maintains Professional, polite and positive relationship with Clients, Customers, and Coworkers at all times.
20. Provides all necessary customer service while projecting a positive image during public contact.
21. Responsible for other duties as assigned.

Additional qualifications include:

1. Management experience and knowledge is preferred.
2. Strong teamwork skills and ability to work with all levels of organization.
3. Willingness to work flexible, varying hours, including evenings and weekends.
4. Ability to work independently with minimum supervision.
5. Ability to accept responsibility, take initiative, problem solve and exercise good judgment.
6. Ability to be flexible and adaptable in handling interruptions and managing multiple priorities.
7. Ability to train, work with and/or act as a good example to individuals receiving services at Goodwill.
8. Ability to maintain a high level of confidentiality.
9. Forklift certification and operation.

Leadership Competencies:

Operational Leadership

1. Oversees daily operations to ensure efficiency and productivity.
2. Develops and implements strategies to optimize workflow and resource allocation.

Inventory Management

1. Monitors and manages product inventory to ensure adequate supply and minimize waste.
2. Coordinates distribution schedules to ensure timely delivery of merchandise to retail stores.

Communication

1. Effectively communicates company policies and procedures to staff.
2. Maintains professional and positive relationships with clients, customers, and coworkers.

Team Supervision

1. Provides training and supervision to staff to ensure skill development and safety compliance.
2. Prepares weekly employee schedules and manages personnel functions including record keeping and payroll.

Safety & Compliance

1. Ensures adherence to safety policies and procedures.
2. Reports and documents safety hazards and unsafe practices, and implements corrective measures.

Education and/or Experience:  Bachelor’s degree or a minimum of one year experience directly related to the duties and responsibilities specified, including supervisory experience in preferred.  Demonstration of excellent oral, written and documentation skill sets. Proficient technology and computer skills including Microsoft Office Suite.  Demonstrated ability in managing databases regarding client information. Basic mathematical skills and the ability to read English.

Language Skills:  Ability to effectively present information and respond to questions from groups, managers, employees, clients, customers, and the general public using tact, courtesy and cooperativeness.

Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables; exercise judgment, resourcefulness, ingenuity and initiative.

Other Skills and Abilities: Effective interpersonal and communications skills to interact effectively with all levels of management and staff.  Proficient skills in Microsoft software; willingness and ability to become an in-house expert on those systems preferred.Ability to operate office equipment, including computer, telephone, cell phone, tablet, fax and copy machine.  Must exhibit a high level of integrity and business ethics.

Certificates, Licenses, Registrations: None.

Physical Requirements and Work Environment:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS/DEMANDS: Assistant Store Manager

LIFTING AND CARRYING REQUIREMENTS/DEMANDS:

ENVIRONMENTAL CONDITIONS: