Process Executive - Voice Process

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Address customer queries and provide accurate information.

• Resolve customer concerns and escalate complex issues when required.

• Maintain accurate records of customer interactions in the system.

• Follow defined processes, quality standards, and communication guidelines.

• Achieve daily and monthly performance targets.

• Ensure customer satisfaction through effective communication and problem-solving.

• Coordinate with internal teams to resolve customer issues.

• Maintain professionalism and a customer-focused approach throughout every interaction.

Required Skills

• Excellent verbal communication skills.

• Good listening and problem-solving abilities.

• Basic computer knowledge and data entry skills.

• Ability to handle customer queries patiently and professionally.

• Willingness to work in a target-driven environment.

• Freshers and candidates with up to 3 years of experience can apply.