As aCustomer Success Engineer (CSE) – Prisma Cloud at Palo Alto Networks (PANW), you serve as a trusted technical advisor and hands-on cloud security expert for enterprise clients. In this post-sales technical role, you collaborate with CISOs, Cloud Security Architects, DevOps/DevSecOps teams, and Customer Success Managers to drive platform adoption, optimize security posture, accelerate integrations, and maximize customer value realization across multi-cloud environments.
Key Responsibilities & Impact
- Onboarding & Architecture Integration: Lead technical onboarding and integration of Prisma Cloud across public cloud provider environments (AWS, Azure, GCP), including account onboarding, agent/defender deployment, and cloud native setups.
- Platform Adoption & Health Optimization: Perform technical health checks and posture assessments across Cloud Security Posture Management (CSPM), Cloud Workload Protection (CWP), Cloud Infrastructure Entitlement Management (CIEM), and Code Security (DevSecOps).
- DevOps & API Automation: Help customer teams build automated security gates using REST APIs, CLI, Terraform/CloudFormation, and CI/CD pipelines (GitHub Actions, GitLab, Jenkins) for automated threat triage and policy enforcement.
- Technical Workshops & Training: Deliver hands-on practitioner workshops, "Day in the Life" operational sessions, and custom enablement programs for SecOps and engineering teams.
- Technical Escalations & Advisory: Function as the primary technical point of contact for complex architecture challenges, bridging customer engineering needs with PANW Support, Product Management, and R&D teams.
- Value Realization & Executive Cadence: Conduct structured value reviews using platform metrics and dashboards to demonstrate operational efficiency, risk reduction, and ROI to security leadership.
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Required Experience & Qualifications
- Experience: 4+ years in a customer-facing technical engineering role (Customer Success Engineer, Cloud Security Architect, Technical Account Manager, or Post-Sales Consulting Engineer, or Professional Services Consultant).
- Cloud & Container Expertise: Hands-on experience with public cloud infrastructure (AWS, Azure, GCP) and container orchestration platforms (Kubernetes, Docker, EKS, AKS, GKE).
- Security & Compliance Knowledge: Understanding of Cloud-Native Application Protection Platforms (CNAPP), workload isolation, container security, IaC scanning, and standard frameworks (CIS Benchmarks, NIST, SOC 2, PCI-DSS). Preferably prior hands-on experience withPrisma CloudorCortex Cloud.
- Scripting & Automation: Technical proficiency with data modeling and reporting automation.
- Communication & Presence: Exceptional technical presentation and communication skills, with proven experience presenting to both engineering practitioners and executive stakeholders.
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