Principal Architect, Healthcare

As the Principal Architect, Healthcare at Rackspace Technology, you will own the hands-on resilience and disaster recovery architecture for Rackspace's healthcare customer estate, designing DR tiering, failover, and continuity solutions for clinical and PHI-bearing workloads, including Epic, Cerner, and other EHR and clinical platforms.

You will act as the technical escalation point for the most complex DR and resilience challenges across the Healthcare Vertical, provide architecture input to Deal Gate submissions triggered by architecture deviation or DR gap, and supply the technical evidence behind the Healthcare Delivery Assurance Office's readiness reviews.

You will pair deep infrastructure and resilience architecture expertise with significant, direct healthcare systems experience, working closely with the Healthcare Infrastructure, Epic Operations & Applications, and Healthcare Architecture pods.

Work Location and Travel: United States of America

- Candidates who live in the San Antonio, TX area will work a hybrid schedule with two days in the office.

- If you are not located near San Antonio, TX, this position may be worked 100% from home.

-Travel up to 10% per business requirements for on-site customer engagements.

"Remote postings are limited to candidates residing within the country specified in the posting location."

Sponsorship

- This role is not sponsorship eligible.

- Candidates need to be legally allowed to work in the US for any employer.

- This role is not open to holders of an F-1 OPT visa.

Key Responsibilities

● Architects resilience and disaster recovery solutions for healthcare customers' clinical and PHI-bearing workloads, including Epic, Cerner, and other EHR and clinical platforms.

● Defines DR tiering, failover architecture, RPO/RTO design, and continuity strategy for regulated healthcare environments, in alignment with HIPAA and HITRUST expectations.

● Serves as the technical point of escalation for the most complex DR and resilience issues across the Healthcare Vertical, resolving in collaboration with partners across the business.

● Provides architecture input to Deal Gate submissions triggered by architecture deviation, DR gap, or clinical infrastructure change, working to the Healthcare Delivery Assurance Office's 5 working day turnaround.

● Supplies DR and resilience evidence for Operational Readiness Review sign-off on healthcare go-lives, partnering with Infrastructure, Epic Operations, Security and Clinical Informatics.

● Designs to No-PHI-export principles and Clinical First Cloud patterns, ensuring resilience designs never compromise data-boundary or compliance commitments.

● Works closely with customers in the pre-implementation process to design DR and resilience solutions for healthcare workloads, including products not currently in the supported portfolio.

● Leads root cause analysis on DR and resilience-related incidents across the healthcare estate, feeding findings directly into the Findings & Assurance Register.

● Reviews vendor and backup/DR platform escalations to identify training opportunities for Infrastructure and Systems Engineering staff.

● Coaches, mentors, and shares knowledge on healthcare-specific DR and resilience patterns with Infrastructure and Systems Architecture staff.

● Collaborates with Account Managers and Business Development Consultants on DR and resilience strategy during healthcare account growth conversations.

Knowledge

● Expert-level knowledge of disaster recovery and resilience architecture across hybrid, multi-cloud, and on-premises environments.

● Expert-level knowledge of healthcare-specific infrastructure requirements, including EHR platform resilience (Epic, Cerner), clinical workflow continuity, and PHI data-boundary design.

● Working knowledge of healthcare regulatory and compliance frameworks affecting infrastructure design, including HIPAA and HITRUST.

● Expert-level technical knowledge in technology troubleshooting methodologies, design, and implementation.

● Expert-level knowledge of Rackspace infrastructure and architecture and the business impact of technologies.

Skills

● Cloud Computing

● Cybersecurity

● Network/Systems Skills

● Business Continuity Management

● DevOps / Automation Skills

● Risk Assessment/Management

● Technical Acumen

Education

● High School Diploma or regional equivalent required.

● Bachelor's Degree required, preferably in a field related to the role. At the manager's discretion, additional relevant experience may substitute for the degree requirement.

Certifications

● Requires MCSA for Windows specialization or RHCA for Linux specialization.

● Business continuity/disaster recovery certification preferred, e.g., CBCP, MBCI.

● Cloud provider architecture certification (AWS, Azure or GCP) preferred.

● Prefer Specialist Certifications that apply to healthcare or resilience architecture.

Experience

● 12-14 years of experience in infrastructure or systems architecture required.

● A minimum of 7 years of this experience must be working directly in healthcare systems environments, for example, EHR platforms (Epic, Cerner), clinical infrastructure, or HIPAA-regulated healthcare delivery environments.

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About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.