Principal Analyst, Trust and Safety

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As an Analyst within the Trust & Safety team, you’ll be part of a global team that ensures the seamless detection and enforcement of some of the most egregious online harms. Through close partnerships with Policy, Product, Engineering, and Legal, you'll design and implement centralized operational solutions to further Google’s ability to fight these abuse types worldwide. This role also may require shift work or weekend coverage.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, trust and safety, policy, cyber-security, or related fields.
• 4 years of experience in policy analysis and campaigns, working on technology issues or the policy environments.
• Experience reviewing sensitive content and managing escalation workflows under strict quality and timeliness standards.
• Experience in youth mental health, suicide or self harm.
  

Preferred qualifications:

• Master's degree or PhD.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g., Python).
• Ability to think strategically and identify emerging threats and vulnerabilities.
  
• Excellent written and verbal communication and presentation skills with the ability to influence cross-functionally at various levels.

Responsibilities

• Perform and oversee high-quality content reviews for suicide and self harm.
  
• Set up, scale, and operationalize global workflows and review pipelines.
  
• Lead projects involving multiple-stakeholders.
  
• Review graphic, controversial, and sometimes offensive content during the course of the role in line with Google's policies.
  
• Work effectively with cross-functional stakeholders including Policy, Product, Engineering and Legal to build alignment and optimize operations.