Operational management of Coinbase Token Manager customer accounts, with a focus on billing and renewals, offboarding processes, token documentation, and issue resolution. Maintain core trackers for non-Prime clients and billing operations, including customer records, product packages, contract amounts, billing status, renewal cadence, and due dates. Support offboarding by standardizing customer communications and operational steps, including data export, escrow wallet cleanup, and removal of Coinbase Token Manager or Liquifi-related API keys. Token operations: maintaining stakeholder and token mint data and preparing RTU agreement documentation covering grant terms, vesting schedules, and lock-up conditions. Ensure key Coinbase Token Manager operational workflows remain organized, accurate, and ready to support customers effectively.
