Presales Solution Architect – Digital Workplace Services

• Support solution design, proposal development, and customer engagements across Digital Workplace Services opportunities.

• Combine strong workplace domain expertise with emerging AI-driven workplace technologies to develop innovative and competitive solutions.

• Understand customer business requirements and translate them into tailored, AI-enabled Digital Workplace solutions.

• Clearly articulate the business and technical value of proposed solutions to customers and internal stakeholders.

• Partner with Sales, Delivery, Practice, and Technology teams to build differentiated offerings and win strategies.

• Operate as a Digital Workplace generalist with broad solutioning experience and deeper expertise in one or more workplace domains. Key Solution Areas

• Workplace AI, Generative AI, and Agentic AI Assistants

• Service Desk & End User Support

• Field Services

• Digital Employee Experience (DEX)

• Unified Endpoint Management (UEM)

• Endpoint Analytics & Automation

• Microsoft 365, Microsoft Copilot, Intune, and Teams

• Windows 365, Azure Virtual Desktop (AVD), and VDI Key Skills &

Experience

• 8–12 years of experience in Digital Workplace Services, End User Computing (EUC), or IT Infrastructure Services.

• Proven experience in presales, solution architecture, consulting, or technical sales support.

• Knowledge of Workplace AI, Generative AI, Agentic AI assistants, and automation-driven workplace solutions.

Experience using Generative AI tools for:

• Proposal development

• RFP/RFI responses

• Solution documentation

• Content acceleration

Strong expertise in:

• Service Desk & End User Support

• Field Services

• Digital Employee Experience (DEX)

• Unified Endpoint Management (UEM)

• Endpoint Analytics & Automation

• Microsoft 365, Microsoft Copilot, Intune, and Teams

• Windows 365, Azure Virtual Desktop (AVD), and VDI technologies • Familiarity with ITSM, ITIL, workplace transformation, and operational service models.

• Strong documentation, presentation, and client-facing communication skills, combined with commercial awareness.

Key Responsibilities

1. Solution Design & Architecture

• Support end-to-end solutioning for Digital Workplace Services opportunities.

• Develop solution architectures, service descriptions, operating models, and transformation roadmaps.

• Design AI-enabled workplace solutions that improve:

• Employee experience

• Productivity

• Operational efficiency

• Define assumptions, dependencies, exclusions, risks, customer responsibilities, and third-party responsibilities.

• Ensure solutions align with customer objectives, operational requirements, and delivery capabilities.

2. Presales & Bid Support

• Contribute to RFP/RFI responses, technical proposals, and client presentations.

• Conduct customer discovery workshops, requirement-gathering sessions, and assessments.

Develop:

• Solution proposals and response documents

• Client presentations and bid-orals decks

• Executive narratives and supporting solution artefacts

• Leverage Generative AI tools to accelerate proposal development, solution documentation, and content creation.

• Address technical, operational, and commercial questions related to proposed solutions.

3. Estimation & Commercials

• Develop effort estimates, costing inputs, resource models, and technology requirements.

• Work with Pricing, Finance, and Delivery teams to validate solution cost, feasibility, and competitiveness.

• Participate in solution reviews, risk reviews, and commercial approval processes.

• Ensure proposed commitments are measurable, deliverable, and commercially viable.

4. Collaboration & Innovation

• Collaborate with Sales, Delivery, and Technology teams to build differentiated offerings and win strategies.

• Engage OEMs, product vendors, and technology partners as required.

• Stay current with industry trends in:

• AI-powered workplace services

• Automation and Agentic AI

• Modern endpoint management Preferred Certifications

• ITIL Foundation / ITIL

• Microsoft 365 Certified

• Microsoft Azure Fundamentals / Azure Certifications

• Microsoft Copilot or Generative AI Certifications Ideal Candidate A customer-focused solution architect with strong Digital Workplace expertise, capable of translating business requirements into innovative, AI-enabled workplace solutions and supporting successful pursuit outcomes.