Pre-Arrival Specialist

Hourly: $22.05

Shift: 1st Shift

Weekends and Holidays Required

Driver's License: No

Are you looking for a place where meaningful moments are made together?  

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As aPre-Arrival Specialist at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 
• *Benefit Eligibility will vary by position 

Site Specific Perks 

• Free on-site parking 

• Complimentary soft drinks  

• Discount at all on-site Food & Beverage outlets 

• Work shoe credit through Shoes for Crews twice a year  

• Hats, sunscreen, t-shirts, and company branded lightweight jackets are provided for outdoor roles, as needed   

• SPF rated shirts  

• Monthly team building department event (lunch, breakfast, etc.)  

• Quarterly celebrations, holiday lunches, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week 

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month) 

• Annual participation in community service events 

• Paid on-the-job training 

As a Pre-Arrival Specialist, a typical day will include:  

• Creates, Maintains, and updates the pre-arrival templates and Owner communications. 

• Coordinates with other departments to conduct routine maintenance. 

• Replies to all Vacation Planning emails/calls within the specified time frame. 

• Corresponds with guests regarding villa location and other special requests.  

• Communicates special requests to other departments and/or VIP amenities. 

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become a Pre-Arrival Specialist at MVW:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.