Practice Assistant II, Call Center, Endoscopy

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Qualifications

What You'll Do

• Schedule endoscopy appointments and procedures while ensuring timely access to care
• Answer incoming calls, triage inquiries appropriately, and provide accurate information in a professional and courteous manner
• Educate patients on procedure preparation requirements and ensure instructions are delivered promptly
• Maintain and organize patient records, medical documentation, and practice-related paperwork
• Coordinate with physicians, clinical staff, medical records, and billing teams to support seamless patient care
• Assist with referral, authorization, and appointment-related processes as needed
• Identify and communicate potential barriers to patient care and help facilitate timely resolution
• Support daily operations while contributing to a collaborative, team-oriented environment

What You'll Bring

• High school diploma or GED required; additional education or training preferred
• At least one year of customer service, administrative, healthcare, call center, or medical office experience
• Strong communication skills with the ability to handle a high volume of phone interactions professionally and empathetically
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced healthcare setting
• Basic knowledge of medical terminology, insurance processes, and patient registration practices preferred
• Commitment to patient confidentiality, teamwork, and exceptional customer service

Why Join Us?

This is an excellent opportunity to build a career in healthcare while making a meaningful impact on the patient experience. You'll work alongside dedicated physicians and staff in a collaborative environment where your communication, organization, and problem-solving skills help ensure patients receive the care they need, when they need it.

If you enjoy helping people, thrive in a fast-paced setting, and are passionate about delivering outstanding patient service, we encourage you to apply.

Additional Job Details (if applicable)

Remote Type

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EEO Statement:

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.