Practice Assistant - Front Desk - Primary Care Office

SUMMARY:

The Practice Assistant Front Desk Clerk is a supportive position to Primary Care Associates of Erie, a division of OB/GYN Associates of Erie, providing administrative and supportive services to the Providers, staff, and patients. This position reports to the Practice Assistant Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet patients in a friendly manner.
• Verify and update all patient demographics, including name, address, insurance, phone numbers, social security number, and date of birth.
• Verify and update patient privacy policy for scanning into patient chart.
• Answer telephones in a timely, pleasant, and professional manner.
• Route incoming telephone calls to appropriate person.
• Enter tasks into the computer and send to the appropriate person.
• Verify that patient is scheduled with appropriate provider and verify date.
• Scan patient records as needed.
• Reschedule patients as needed.
• Check all patients out on the check-in task board.
• Review all tasks for each patient and perform and complete tasks unless scheduling needs referred to another scheduler.
• Collect all co-pays and/or fees due at the time of service.
• Refer any billing questions or concerns to the Billing Department
• Keeps work area neat, including no eating at desk.
• Beverages must be covered to avoid spilling and contamination.
• Consistently demonstrates internal and external quality customer service standards to all that request assistance, responding in a professional manner.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Occupational Exposure:

Category 1 Has a high risk of occupational exposure to bloodborne pathogens

Category 2 Has a moderate risk of occupational exposure to bloodborne pathogens

Category 3Has a low risk of occupational exposure to bloodborne pathogens

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Hearing: Adequate to perform job duties in person and over the telephone.

Speaking: Must be able to communicate clearly to patients in person and over the telephone.

Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.

Other: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting up to 10 pounds, pushing and pulling exerted regularly throughout a regular work shift.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position. Days and hours of work are 40 hours per week.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

Must have at least a high school education and possess basic computer skills and knowledge of medical terminology. 

COMPETENCIES:

• Basic typing and keyboarding skills
• Excellent communication skills
• Accuracy and attention to detail
• Demonstrates flexibility by adapting to new and changing situations and duties in order to accommodate patient needs effectively

• Exercise judgment and makes decisions
• Ability to prioritize responsibilities
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance
• Must be able to establish and maintain effective working relationships with Physicians, Supervisors and peers

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.