Dutch Travel Customer Support - Katowice, Poland

Tasks:

- Responding to customers via phone, chat, and e-mail (outbound and inbound).

- Support customers with travel difficulties.

- Change the reservation both in time and destination, change of personal data

- Advise partners on flights, products, prices, fares, rules, and online services

contributing to the success of our client.

- Dealing with cancellations and refunds

Requirements:

- Dutch C1 and English B2 (both spoken and written)

- Excellent technical skills (MS Office, Browsers, general computer skills)

- Positive energy, enjoy communicating with customers and colleagues

- Previous experience in Customer service, digital service platforms and CRM tools is

an advantage

What do we offer you?

- Work for the largest, well-known Trip.com company

- Salary: 9000 PLN gross monthly

- 1st contract – probation – 3 months (training is paid from day 1).

- Private medical care (Luxmed),

- Group insurance program, sports, and leisure program (My benefit),

- A very dynamic and international work environment with plenty of career

opportunities,

- Social activities, events, and celebrations,

- Multinational environment.