EI
POS Support Contractor – NCR RPOS
Expert In Recruitment Solutions
🇺🇸 United States
On-site
1 month ago
- POS
- Splunk
- Zabbix
- Windows
- PowerShell
- Microsoft SQL Server
1 month ago
Role Overview
Seeking aPOS Support Contractor with hands-on Client RPOS experience to provide post-upgrade production support across Wawa stores. This person will identify and reproduce defects, analyze logs and monitoring, work directly with Client Engineering, test fixes, and own issues through production resolution.
Key Responsibilities
- SupportClient RPOS and payment software upgrades across Wawa stores
- AnalyzeSplunk, Zabbix, logs, and incident trends to identify recurring defects
- Troubleshoot and reproduce POS issues in the Wawa lab
- Open and manageClient Engineering/support cases through root cause and resolution
- Compile logs, screenshots, timestamps, versions, and reproduction steps
- Test Client hotfixes and corrective software and assess regression risk
- Deploy approved fixes usingIvanti and validate production results
- Maintain case documentation, test evidence, known errors, and stakeholder updates
- 2+ years of hands-on Client RPOS support experience in a production retail environment
- Experience troubleshooting POS defects and managing vendor cases through resolution
- Working knowledge ofWindows and retail POS architecture
- Experience with monitoring/logging tools;Splunk and Zabbix preferred
- WorkingPowerShell knowledge
- Strong troubleshooting, documentation, communication, and vendor-management skills
- Verifone M400 payment terminals
- Ivanti software deployment
- Microsoft SQL Server
- Retail integrations involving payments, fuel, kitchen systems, loyalty, or POS peripherals
- Experience inPCI-compliant environments
POS Support Contractor – NCR RPOS · Expert In Recruitment Solutions