Director of HR

Toronto or Waterloo, hybrid | Full-time | Reports to the COO

Build the people function at a fast-growing senior care technology company with global operations.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. The team grows 20 percent in the coming months and doubles over the next year. Our consumer product launches in January, and one of the largest deals in our history is in delivery. This is the moment for a founding HR leader to guide our culture.

The role

This is the founding HR role at Pontosense, leading people and culture. You shape how it feels to work here and how people stay, grow and are trained. You own contracts and policies, and have a hand in recruiting. You work directly with the COO and CEO, across teams in Canada and abroad. The structure you build is the one we scale on.

What you'll own

• A culture people are proud of and stay in, with retention that shows it
• Growth and training people can see, so every role has a path
• Contracts, policies and people operations that hold up as the team doubles
• A hiring process you co-own with leadership
• A seat at the leadership table

What year one looks like

Retention is up and measured. Team members perform with outsized value, with AI brought into how we work deliberately and where it counts. New hires are up to speed fast and contributing early.

How we work

• Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
• Say it as it is. Kind and direct, at every level, including the CEO.
• Small team, big scope. You'll own more here than at a company ten times our size.
• Do what you said. Trust is built on follow-through, and we return it with real ownership.
• Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

• You'd rather own a problem than be assigned a task
• You want the mission to matter and the pace to be real
• You're happy to be the person who just fixes it

This isn't for you if

• You want a playbook handed to you
• You need a big team before you can move

You'll thrive here if

• You have been the first or most senior people leader at a growing company, and built more than you inherited
• You turn culture from words into things people feel every day
• You use data to show what works, and decide with incomplete information
• You are as happy fixing an onboarding step yourself as setting the strategy

You don't need to check every box. If this sounds like you, we'd like to hear from you.

Where this goes

As we double, this role can grow into leading a People team of your own.

What you get

• A sensor for your parents, on us
• Direct access to the leadership team. No layers.
• Fair pay, with the opportunity for equity
• Impact decides your pay and your path, not tenure
• Hybrid in Toronto or Waterloo, remote if that's where you do your best work
• Health, dental and vision

The details

• Pay: $120,000 to $170,000 CAD base salary
• This is a new role, created to grow the team, not a backfill
• How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
• We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.