PMO Senior Project Manager

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Job Responsibilities

Project & Portfolio Leadership

• Manage a portfolio of complex, cross-functional projects and programs from initiation through implementation and closure.
• Partner with business stakeholders to develop project business cases, charters, benefit assumptions, success measures, and project approval documentation.
• Develop and maintain project plans, budgets, schedules, risk mitigation strategies, and governance processes.
• Manage project scope, change control, prioritization, and governance processes to ensure alignment with business objectives and approved business cases.
• Provide leadership and direction to project teams while ensuring alignment with strategic business objectives.
• Deliver executive-level reporting on milestones, risks, issues, dependencies, financial performance, and project outcomes.
• Ensure expected business outcomes and benefits are achieved through effective planning, execution, adoption, measurement, and transition to operational ownership.

Agile & Scrum Delivery

• Lead or support projects utilizing Agile, Scrum, Waterfall, or hybrid delivery methodologies.
• Facilitate Agile planning, prioritization, sprint reviews, retrospectives, and continuous improvement activities.
• Partner with business and technical teams to manage delivery roadmaps, backlogs, and project priorities.
• Promote collaboration, accountability, and efficient delivery of business value.
• Select and apply the most appropriate delivery methodology based on project complexity, stakeholder needs, and organizational objectives.

Data Management & Reporting

• Support data governance, data quality, reporting, and portfolio management initiatives.
• Develop dashboards, metrics, and reporting tools that provide actionable insights to leadership.
• Ensure project and portfolio information is maintained accurately within enterprise systems.
• Identify opportunities to improve data integrity, reporting effectiveness, and decision-making.
• Analyze trends, performance metrics, and project data to support informed business decisions.

Process Improvement & Operational Excellence

• Lead process improvement initiatives that enhance efficiency, scalability, and business outcomes.
• Partner with stakeholders to assess current-state processes and implement sustainable improvements.
• Apply continuous improvement principles to optimize project delivery and operational effectiveness.
• Support adoption of new processes, tools, and ways of working across the organization.
• Facilitate process assessments, root cause analysis, and workflow optimization activities.

Stakeholder & Vendor Management

• Build strong relationships with executives, business leaders, technical teams, vendors, and project sponsors.
• Lead and facilitate project governance, steering committee, executive leadership, and stakeholder meetings to drive decision-making and alignment.
• Lead vendor evaluation, RFP, demonstration, selection, contracting, implementation, and delivery management activities as required.
• Collaborate with Change Management resources to support organizational readiness, training, communications, and adoption.
• Manage stakeholder expectations and ensure alignment between project objectives and business priorities.

PMO Leadership

• Contribute to PMO standards, governance, reporting, methodologies, and best practices.
• Mentor team members and promote effective project management and Agile delivery techniques.
• Stay current on emerging project management, Agile, reporting, data management, and process improvement practices.
• Positively represent and market PMO services across the organization.
• Support continuous improvement of PMO processes, tools, and service offerings.

Minimum Requirements

Education

• Bachelor's degree in Business, Project Management, Information Systems, Data Management, Marketing, or a related field.

Certification or License

• PMP certification required.
• Agile, Scrum, Lean, Six Sigma, or Process Improvement certification preferred.

Experience

• Eight (8) years of experience managing complex projects, programs, or portfolios.
• Experience leading cross-functional, multi-workstream initiatives from initiation through implementation and closure.
• Demonstrated experience using traditional, Agile, Scrum, or hybrid project delivery methodologies.
• Experience supporting data management, reporting, data governance, or data quality improvement initiatives.
• Experience leading business process improvement, workflow optimization, or operational excellence efforts.
• Experience managing project governance, executive steering committees, business case development, scope management, change control, and benefits realization.
• Experience partnering with senior leaders, business stakeholders, technical teams, vendors, and Change Management professionals.
• Experience working with Marketing teams or supporting Marketing initiatives is a plus.

Knowledge, Skills, and Abilities

• Proven ability to partner and collaborate across multiple business and technical areas to achieve common objectives.
• Strong working knowledge of project, program, and portfolio management principles.
• Working knowledge of Agile and Scrum principles, roles, ceremonies, artifacts, and delivery practices.
• Ability to facilitate Agile ceremonies and support backlog, user story, sprint, release, and roadmap management.
• Ability to select and apply Waterfall, Agile, Scrum, or hybrid delivery approaches based on project needs.
• Knowledge of data management, data governance, data quality, reporting, and data integrity principles.
• Ability to analyze data, identify trends or inconsistencies, and translate findings into actionable recommendations.
• Experience developing dashboards, reports, metrics, and executive-level presentations.
• Knowledge of process assessment, process mapping, root cause analysis, workflow design, and continuous improvement techniques.
• Ability to document current-state and future-state processes and develop sustainable implementation plans.
• Demonstrated ability to develop business cases, perform cost-benefit analyses, and measure realization of projected business outcomes.
• Ability to train and mentor others on effective project management and delivery techniques.
• Awareness of emerging project management, Agile, data management, and process improvement trends.
• Thorough working knowledge of vendor management processes, with proven ability to lead projects through vendor evaluation, selection, contracting, and implementation.
• Sound judgment and decisiveness in resolving business problems, making decisions, and identifying priorities.
• Strong financial management and analytical skills.
• Effective time management and ability to manage multiple complex priorities simultaneously.
• Exceptional written, verbal, facilitation, and presentation skills.
• Excellent critical thinking, problem-solving, negotiation, and conflict management skills.
• Strong diplomacy and influence skills, with the ability to gain alignment without direct authority.
• Excellent team leadership and stakeholder management skills.
• Demonstrated ability to influence and lead organizational change with a continuous improvement mindset.
• Proficiency with project planning and collaboration tools such as Microsoft Project, Smartsheet, Azure DevOps, Microsoft 365, and SharePoint.
• Knowledge of enterprise-level project and portfolio management tools, including portfolio management, dashboard and report creation, resource optimization, integrations, and data management.
• Knowledge of Sales, Marketing, and Operations processes, business technology platforms, customer engagement strategies, performance metrics, and process improvement practices is a plus.
• Knowledge of Organizational Change Management principles and practices is a plus.
• Ability to travel to delivery centers or field locations as required.

Work Conditions

• Work indoors during all seasons and weather conditions.
• Some local and/or multiple-location travel may be required.
• Professional dress is required.

Physical Requirements

• Sitting continuously for extended periods of time.
• Climbing stairs to access buildings as needed.
• Physical effort requiring manual dexterity, including use of computers, phones, and other office equipment.
• Working beyond standard business hours as business needs require.