Account Strategist, SBS Engage, Google Customer Solutions, Market: Baltics

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital advertising, consultative sales, account management, digital media sales, business development, online media, or a digital marketing role.

Preferred qualifications:

• Experience managing a portfolio in an advertising or media sales context in Lithuania, Latvia, or Estonia, and exceeding goals to drive growth.
• Experience assessing and achieving client success via sales techniques, including questioning, objection handling, and selling.
• Experience building narratives and utilizing storytelling as a client engagement strategy.
• Experience with online marketing strategy and tactics, and managing digital advertising campaigns with a focus on performance marketing.
• Ability to communicate in Lithuanian, Latvian or Estonian fluently, to manage client relationships in the region.

Responsibilities

• Deliver against quarterly business and product growth goals.
  
• Establish relationships via phone calls or e-mail marketing and conduct phone consultations and business pitches with clients to advise them on how to get a return on their Google Ads investment.
• Manage a portfolio of small businesses by understanding growth drivers, identifying opportunities for growth, managing risks, and building quarterly plans for achievement.
• Drive customer growth by delivering a customer business experience and achieving customer business and marketing objectives.