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Billing Specialist, gTech Ads Customer Experience
Google
๐จ๐ณ China | ๐ฎ๐ช Ireland | ๐ฎ๐ฑ Israel | ๐ฎ๐ณ India | ๐ฏ๐ต Japan | ๐ต๐ฐ Pakistan | ๐ต๐ฑ Poland | ๐ธ๐ฌ Singapore | ๐น๐ผ Taiwan | ๐ฌ๐ง United Kingdom | ๐บ๐ธ United States
On-site
1 day ago
PLN 248,000 โ PLN 254,000
- Google Ads
- Equity
1 day ago
Not enough detail in this posting to match
About the job
Google creates products and services that make the world a better place, and gTechโs role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customersโ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out ourvideo.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Poland: zล248000 - zล254000 (PLN) + 15% bonus target + equity + benefits
Learn more aboutbenefits at Google.Note: By applying to this position you will have an opportunity to share your preferred working location from the following:Wrocลaw, Poland; Gurugram, Haryana, India; Hyderabad, Telangana, India.
Minimum qualifications:
- Bachelorโs degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
- Ability to work flexible, non-standard working hours in line with customer requirements.
Preferred qualifications:
- Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
- Experience using insights from data to influence business decisions.
- Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.
- Policy or billing knowledge.
- Excellent communication, organizational, customer service, and problem-solving skills.
Responsibilities
- Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
- Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
- Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
- Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
- Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.
Billing Specialist, gTech Ads Customer Experience ยท Google