Customer Engineer, Application Modernization, Google Cloud

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to the customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve business challenges. You will drive the technical win and define the delivery and consumption plans. You will use your business acumen and presentation skills to engage with technical and business leaders, present solutions on Google Cloud.

You will identify, pursue, and win new business workloads and drive engagement within existing ones. You will have technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend business expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Google welcomes people with disabilities.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.

Preferred qualifications:

• Experience selling technical solutions in one or more of the following: infrastructure modernization, application modernization, data management, data analytics, cloud AI, networking, migrations, security.
• Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, pen-testing).
• Experience migrating applications and services to cloud platforms.
• Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
• Experience working with, the startup ecosystem, and with prospecting, building and maintaining new customer relationships from scratch, with excitement for building out Greenfield territories.
• Experience building long-term technical strategies to uncover workloads with customers.

Responsibilities

• Develop and own the technical account plan and strategy, participate in planning and supporting business activities.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, and continue to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transition the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, provide support to cross-functional teams during ramp, delivery, migration or implementation phases.