DL
Playwright Developer
Diverse Lynx India
Location not stated
1 week ago
- Zendesk
1 week ago
Not enough detail in this posting to match
• Add and remove employees from appropriate Zendesk groups/distribution groups.
• Update employee Zendesk profiles, roles, and access as required.
• Troubleshoot issues related to ticket access, views, groups, and permissions.
• Add and maintain service types through Zendesk Admin Center.
• Create, modify, and maintain Zendesk groups based on business requirements.
• Create, update, and maintain macros to improve ticket-handling efficiency.
• Create, modify, and maintain triggers and automations.
• Manage and maintain views to ensure tickets are routed and displayed correctly.
• Support ticket routing and workflow configuration.
• Troubleshoot basic Zendesk configuration and access-related issues.
• Make configuration changes based on approved business requirements.
• Perform regular checks to ensure Zendesk configurations and workflows are working as expected.
• Maintain documentation and standard procedures for Zendesk administration activities.
• Assist with identifying opportunities to improve Zendesk workflows and automate repetitive tasks.
• Work with Service Desk, IT, and other internal teams to understand and resolve Zendesk-related issues.
• Support testing of new or modified Zendesk configurations before they are implemented.
• Maintain proper access and configuration practices to support security and compliance requirements.
• Provide knowledge transfer and support to other team members when required.
Required Skills & Experience
• Hands-on experience with Zendesk Administration.
• Good understanding of Zendesk Admin Center.
• Experience managing users, groups, roles, and permissions.
• Experience working with macros, triggers, automations, and views.
• Understanding of ticket routing and workflow management.
• Good troubleshooting and problem-solving skills.
• Ability to understand business requirements and translate them into Zendesk configurations.
• Good communication and documentation skills.
• Ability to work independently and manage multiple administration requests.
Skills: Administration - Facility Management
Experience Required: 6-8
Playwright Developer · Diverse Lynx India