Players Club Representative - FT

Players Club Representative

Position Summary
As a Team Member of the Players Club team, the Players Club Representative is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Players Club Representative is responsible for acting as a Guest Service ambassador for the Casino while enhancing the Guest's experience and assisting Guests with questions regarding promotions, player programs, and gaming.

Position Functions
Essential Functions
•    Meet and greet all Guests and complete all necessary steps when entering new Guests into the player tracking system.
•    Build Guest relations throughout every shift by talking with Guests, making them feel welcome and comfortable, and inviting them back. 
•    Explain the benefits of the Players Club program to new and existing Guests.
•    Answer telephones and assist Guests with questions.
•    Adhere to regulatory, departmental, and organizational policies in an ethical manner and empower and require others to do the same.
•    Assist with the implementation of on-site promotions and events.
•    Accurately and efficiently performs data entry tasks associated with Players Club policies.
•    Communicate details of promotions, mailers, and other offers with all departments. 
•    Register Guests for promotions, collect tickets for promotions/events, and prepare participation reports as required.
•    Make announcements throughout the shift, promoting Casino promotions. 
•    Take photos of promotion and jackpot winners as necessary.
•    Maintain documentation for procedures, processes, and inventory management.
•    Handle routine Guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel. 
•    Report Guest concerns to management in a timely manner.
•    Resolve all situations in a manner that maintains positive Guest relationships.
•    Aide Guests and Team Members as required while ensuring that all policies and procedures are strictly followed.
•    Craft compelling narratives and adapt messaging to diverse audiences.
•    Assist Guests experiencing difficulties with machines, amenities, and questions/concerns.
•    Communicate all CRCR amenities and events to Guests.
•    Other duties as assigned. 

Skills
•    Strong listening and communication skills.
•    Problem-solving and critical thinking.
•    Must be able to work independently and maintain a high level of performance.
•    Must be able to complete tasks in a timely and efficient manner while maintaining business standards. 
•    Demonstrates a flock mentality, focused on teamwork and collaboration with others.
•    Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all. 
•    Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others. 
•    Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
•    Driven to exceed expectations while remaining accountable and fair.
•    Ability to “Bawk” the chicken dance song. 

Qualifications
Minimum requirements:
•    Must be at least 18 years of age.
•    Proficient in Windows and Microsoft Office Suite.

Preferred qualifications:
•    1+ years’ experience in a Guest Service position.
•    Bilingual is a plus. 
•    Willingness to travel or attend events as necessary.
Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.