PL
Platform Operator – AMS (Adobe Managed Services) as a Cloud Service
PeopleNTech LLC
🇺🇸 United States
On-site
7 months ago
- Adobe
- Incident Management
- Devops
- AEM
- Incident Response
- CI/CD
- Identity Management
- Adobe Creative Cloud
- Workfront
7 months ago
SO 8501647478
Job Location: San Jose
Bill Rate: $47
Experience Band: 3 or 3 + years
Project Duration -twelve months
Meeting notes with the manager:
Context & Background
Initially, the team was tasked withbuilding a new customer portal as a replacement forMarketing Hub.
Over time, this requirementchanged:
- The teammoved away from development
- Theyinherited an existing platform (Marketing Hub consolidation)
- Multiple Marketing Hub instances were consolidated intoone single portal
Earlier discussions included:
- Full-stack developer
- Heavy development skills
Platform Operator – AMS (Adobe Managed Services) as a Cloud Service
This is anoperations-first role, not a build role.
What They Are ACTUALLY Hiring For
They need someone who can:
- Operate and manage the platform
- Ensureplatform reliability
- HandleIT operations
- Supportincident management
- BringDevOps mindset, but not heavy coding
"We truly are just looking for someone who can operate this platform.”
Skills That Matter NOW (Core Mandate)
These arenon-negotiable for short-term success:
- Platform Operations experience
- IT Operations background
- Platform Reliability / Stability ownership
- AMS (Adobe Managed Services) familiarity (strongly preferred)
- Cloud service operations
- DevOps exposure (supporting, not building)
- Full-stack development
- Heavy feature development
- Large-scale coding ownership
Near-Future / Nice-to-Have (Not Immediate)
- Somereporting work may come later
- Not platform health dashboards
- Business-linked reporting tied toJourney Studio
- Limited development may appear later
- Stillops > dev
- Dev will never exceed ops (not even close)
95% Ops today → small Dev opportunity later, but never a dev-heavy role.
- Don't sharedevelopers, they will fail
- If candidates expectbuild work, they will disengage
- If resumes over-index on coding, they miss the point
✔ Ownership
✔ Stability mindset
✔ Comfort with inherited platforms
✔ Calm, operational maturity
This role is focused on operating and stabilizing an inherited Adobe Managed Services platform, with primary responsibility for platform reliability, IT operations, and DevOps support - not feature development.
Below is the formal JD , however, please stick to the meeting notes:
Role Summary
The AEM Assets as a Cloud Service Platform Operator is responsible for theend‐to‐end operational excellence, reliability, and governanceof the enterprise AEM Assets Cloud platform. This role ensures that the platform remains performant, secure, scalable, and fully aligned with organizational compliance and content‐operations needs. The operator provides proactive monitoring, incident response, workflow oversight, and technical support to internal users and partner teams across Adobe@Adobe environments.
Key Responsibilities
1. Platform Operations & Maintenance
• Oversee thetechnical management and daily operationsof the AEM Assets Cloud platform.
• Monitor AEM Assets system performance (compute services, orchestration, replication, CDN usage, storage).
• Troubleshoot platform issues, coordinate fixes with engineering and support teams, and ensureoptimal uptime and availability.
• Manage platform configuration, user access, and environment health across author, preview, and publish tiers (leveraging AEM Cloud Manager CI/CD).
2. Governance, Security & Compliance
• Implement and enforcecloud platform governance, including asset lifecycle policy, metadata standards, and compliance with enterprise and industry security guidelines.
• Maintain role‐based access controls and user entitlement management via IMS (Identity Management Service).
• Support audit requirements through logs, monitoring, reporting, and platform usage reviews.
3. Monitoring & Incident Management
• Maintain active monitoring of cloud system health, asset processing pipelines, workflows, and integrations.
• Respond to incidents, perform root‐cause analyses, and implement preventive measures.
• Collaborate with Cloud Service providers and internal SRE/DevOps teams when escalations arise (aligned with Adobe cloud operations responsibilities).
4. Workflow, Automation & Efficiency
• Support and optimize AEM workflows used for creative production, processing, approvals, and delivery.
• Develop and implementautomations and light orchestrationto increase operational efficiency across cloud components.
• Monitor and enhance the performance of the Assets Compute services (e.g., image/video renditions, Sensei‐powered metadata extraction).
5. Integrations & Ecosystem Support
• Maintain integrations across Adobe Creative Cloud, Workfront, Workfront Fusion, Marketing systems, and external platforms (as referenced in AEM Assets on Cloud RACI).
• Ensure stability of API‐driven and Cloud Manager–based CI/CD interactions with AEM Assets environments.
• Collaborate with partner teams when new integrations or enhancements are required.
6. User Support & Enablement
• Provide technical support to users requiring access, troubleshooting, or workflow guidance.
• Assist content authors, librarians, activation leads, and creative teams with platform operations (based on enterprise RACI roles).
• Support training, onboarding, best‐practice documentation, and platform communications.
Required Skills & Experience
Technical Skills
• Hands‐on experience withAEM Assets as a Cloud Service, Cloud Manager, and Adobe Admin Console.
• Understanding of cloud‐native architecture, autoscaling, and distributed systems.
• Familiarity with DAM best practices (metadata, taxonomy, workflows, governance).
• Ability to interpret logs, troubleshoot platform errors, and analyze performance metrics.
• Knowledge of Adobe Sensei automation capabilities and asset processing pipelines.
Soft Skills
Strong communication and cross‐team collaboration.
Ability to operate in high‐ambiguity environments with proactive problem‐solving.
Excellent documentation, organization, and stakeholder‐management abilities.
Preferred Qualifications
• Experience with enterprise operations for digital asset management platforms.
• Experience supporting creative, marketing, or content‐production workflows.
• Exposure to SRE/DevOps patterns for cloud services, including monitoring, alerting, and CI/CD.
Success Indicators
• High uptime and performance of AEM Assets environments.
• Reduction in recurring operational issues through automation.
• Strong adoption, satisfaction, and productivity among internal users.
• Compliance with policy, governance, and audit standards.
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Platform Operator – AMS (Adobe Managed Services) as a Cloud Service · PeopleNTech LLC