Guest Service Supervisor - Cafe Lead

GENERAL SUMMARY: 
Under the direction of theSenior Manager ofGuest Service, the Guest ServiceSupervisor – Café Lead
willbe responsible for supporting and facilitating an excellent level of guest service within Café Phipps, as well as assisting with general guestneeds and Guest Service functions as needed.

Phipps Conservatory and Botanical Gardens is an equal opportunity employer that is committed to attracting and retaining a diverse staff. We strive to create a working environment that is inclusive, equitable and welcoming as we honor employee experiences, perspectives, and unique identities.

 DUTIES AND RESPONSIBILITIES

1. Lead by example to createplatinum-level guest experience.
   
2. Open and close Café Phipps.Responsible for the organization and day-to-day operations ofthe Café, including cleanliness, equipment maintenance, andsafety standards.
   
3. Monitor and manage inventory levels andplacing new orders as needed.
4. Manage cash drawers, verify transactions, investigate discrepancies, and accurately complete all required paperwork.
   
5. Ensure all food safety and sanitation guidelines are followed.Monitor temperature logs
6. Responsible for daily maintenance and cleaning ofespressomachine.
   
7. Regularly clean café tables between guest use
8. Train and supervise employees
9. Assist with scheduling for Café coverage.
   
10. Respond to guest inquiries and needs in a way that de-escalates conflict and proactively offers solutions.
    
11. Cross-train on generaladmissions andgift shop procedures and operationsin order to be able toassist when called upon, including opening and closing.
    
12. Perform data entry, including end-of-day reporting, sales reports, inventory reports, etc.
    
13. Perform other activities andduties asrequired.

KNOWLEDGE,SKILLS AND ABILITIES REQUIRED

1. Exceptional guest service skills andstrong organizational skills.
   
2. Ability to forecast operational needs
3. Leadership ability
4. Considerable knowledgeof computers
5. Ability to work well with all ages.
6. Ability to work in a fast-paced environment.
   
7. Flexibility and openness to change
8. Ability to communicate enthusiastic support of Phipps' mission.

PHYSICAL, MENTAL AND SENSORY DIMENSIONS

1. Physical mobility: sitting, standing, walking, lifting/carrying objects up to50 pounds; manual dexterity tooperate keyboard.
2. Mental effort: reading, writing, analyzing, and visualizing.
3. Sensory requirement: Ability to communicate and respond both in person and over the phone to thegeneral public,
   staff and volunteers in a friendly manner.
   
4. Ability to work under deadlines and stress.

WORKING CONDITIONS

1. Ability to provideown transportation to performprincipal responsibilities.
   
2. Required to work evenings and weekends.
   
3. Required to stand for long periods of time in afast-paced environment.
   
4. Will have occasion to work in or pass through any area of the Conservatory or growing houses.

MINIMUM GUIDELINES

1. Two-year
   degree
   inretailmanagement or food servicepreferred, or equivalent combination of experience and education.
   
2. Minimum of 2 years relevant and increasingly responsible experience infood service and/or supervisory roles.
   
3. Must have or be able to complete RAMP andServSafe food safety certification within their first30 days of employment.
   
4. Experience in museum environment preferred.

Revisions,additions or deletions to this jobdescription may be made at any point.