Pharmacy technician

Position Summary:

The Pharmacy Technician is dedicated to high quality pharmacy decision-making and improving the member and provider experience. This position is responsible for processing prior authorizations requests as well as providing support for escalated issues related to prior authorizations.

Primary Duties and Responsibilities

· Use client and vendor tools to determine eligibility, screen for required documents, create, process, and properly track pharmacy prior authorization requests

· Prepare, organize, and distribute pharmacy prior authorization requests for review by pharmacist/physician and respond to pharmacist/physician requests for additional information

· Collect relevant medical information (via telephone, fax, and portal) and apply the appropriate PA criteria, clearly documenting all communication and decision making

· Meet required decision-making timeframes, including promptly triggering escalation for cases requiring pharmacist review

· Communicate oral and written prior authorization outcome notifications that comply with standards and requirements for timeliness, content and accuracy

· Compliance with all applicable laws and regulations

· Other duties as assigned

Required Experience and Education

· Active, unrestricted Pharmacy Technician certification (CPhT)

· 1+ years of work experience in a pharmacy-related field

Preferred Experience and Education

· 1+ years of performing pharmacy reviews for a managed care plan or pharmacy benefits manager

· In-depth understanding of how to operationalize step therapy rules and regulations

· Strong verbal and written communications, and interpersonal interactions

· Excellent customer service, phone etiquette, and typing skills