Pharmacy Clerk | 5

Job Purpose

• The Pharmacy Clerk at Hugo’s Family Pharmacy supports pharmacy operations by assisting pharmacists in preparing and processing prescriptions, delivering excellent customer service, and maintaining accurate records and inventory. This role ensures efficient workflow, regulatory compliance, and a clean, organized pharmacy environment while serving as a key point of contact for customers, handling transactions, insurance claims, and inquiries with professionalism and care.

Duties and Responsibilities: 

• Providing completed orders to customers
• Ringing up sales
• Answering phones and directing customer calls to the appropriate personnel
• Stocking shelves
• Maintaining and cleaning equipment, work areas, and shelves
• Accepting prescriptions to be filled and ensuring that the pharmacist has the data necessary to fill the orders
• Performing other clerical tasks as needed
• Greeting and assisting customers
• Recordkeeping related to inventories, receipts, purchases, and deliveries
• Preparing prescription labels
• Processing medical insurance claims and collecting co-payments
• Unpacking and organizing incoming merchandise, including sorting items that require special handling
• Checking for outdated medications and notifying pharmacists of low inventories 
• Working as a team and communicating clearly
• Helping customers locate over-the-counter products
• Handling customer problems/ concerns in a calm manner and referring them to the pharmacist accordingly
• Notifying the pharmacist of any problems or malfunctions
• Properly processing pseudoephedrine sales
• Promoting teamwork 

Benefits:

• Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay.
• Full Time and Part Time - Employee Discount and Time & Half Holiday Pay.

Qualifications

Required Education:

• High School diploma or GED

Preferred Education:

• Coursework in math, health sciences, or customer service
• On-the-job training in a retail or pharmacy setting
• Familiarity with POS and basic computer skills

Skills and Specifications: 

• Ability to act as a team player
• Organizational and time management skills
• Ability to work in a fast-paced environment
• Ability to multitask
• Excellent oral and written communication skills
• Excellent customer service skills
• Computer skills as necessary to operate Pharmacy management software and other necessary programs
• Punctuality
• Knowledge of basic math 
• Telephone skills
• Self-motivated