Personal Insurance Account Manager

Are you passionate about helping people protect what matters most?

Hardenbergh Insurance Group is looking for a driven and customer-focused Personal Insurance Account Manager to join our growing team.

In this role, you'll serve as a trusted advisor to our clients, providing exceptional service, resolving coverage and billing issues, supporting claims activity, and helping clients navigate their insurance needs. You'll exercise independent judgment and play a critical role in delivering a best-in-class client experience while supporting the continued growth and success of the agency.

What You'll Do:

Client Service & Relationship Management

• Serve as the primary point of contact for an assigned book of personal insurance clients
• Process policy change requests and coverage updates, excluding mortgage company changes
• Research and respond to client and carrier inquiries in a timely and professional manner
• Reconcile billing, premium, and coverage-related questions
• Assist clients with claim reporting, including First Notice of Loss, and support claim resolution efforts
• Provide solutions and recommendations that meet client needs while maintaining strong carrier relationships
• Service walk-in, phone, and email client requests with a high level of responsiveness

Policy Management & Account Administration

• Review expiration lists to ensure renewals are processed, issued, and accurately updated in Epic, including agency-billed policies
• Perform remarketing activities when appropriate to ensure competitive coverage options
• Maintain accurate client records and documentation within the Agency Management System
• Ensure compliance with agency policies, procedures, carrier requirements, and regulatory standards
• Support departmental initiatives, special projects, and additional responsibilities as assigned by leadership

Operational Excellence

• Maintain Agency Management System records in accordance with agency standards
• Follow established departmental processes and workflows
• Identify and resolve issues proactively while maintaining attention to detail and accuracy
• Contribute to a collaborative team environment focused on exceptional client service

Qualifications:

• 3-5 years of personal insurance experience required
• Active New Jersey Property & Casualty Producer License required
• Proficiency in Microsoft Office (Outlook, Word, Excel, and related applications)
• Strong written and verbal communication skills
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Proven ability to analyze information, solve problems, and make sound business decisions
• Strong customer service orientation and relationship management skills
• Experience working within an Agency Management System (Epic experience preferred)

Why This Role?

• Opportunity to manage and grow meaningful client relationships
• Direct impact on client retention and satisfaction
• Collaborative and supportive team environment
• Exposure to a diverse portfolio of personal insurance products and carriers
• Opportunities for professional development and career growth within a growing organization

Compensation & Benefits

Target Salary: $48,000-$52,000

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Retirement Plan