Pediatric Care Coordinator

Summary/

Objective

The Pediatric Care Coordinator is responsible for coordinating care to achieve the best possible health outcomes for children ages newborn to 18 years. The Pediatric Care Coordinator is a core member of the Pediatric Care team and the Pathways department. The person in this role will provide one on one patients visits with families, providing education, support, referral assistance, and any other patient need. The Pediatric Care Coordinator also works closely with the Women’s Health Care Coordinator to ensure proper transitions of care.  

Essential Functions

• Completes patient visits with all newborns to assist families with unmet/unfulfilled needs 
• Assists with scheduling health & wellness services (including, but not limited to well-child visits, immunizations, annual physicals/screenings, dental examinations and cleanings, vision exams, behavioral health, etc.) 
• Assists with referrals to WIC, Breastfeeding support, and external specialists 
• Assists patients in obtaining durable medical equipment, such as helmets, braces, crutches, nebulizers, etc.  
• Provides age-appropriate education, including immunization, safe sleep and milestones. 
• Helps community members during Outreach events and services 
• Completes car seat safety checks, installations, and safety checks. 
• Complete & maintain timely & accurate documentation in EHR programs 
• Other duties as assigned by the Pediatric Care Coordinator Supervisor and/or Care Coordination Manager 
   

*These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities.  The position will include other duties as assigned and duties are subject to change at the management's discretion.

Competencies

• Planning and strategic foresight
• Responsible Decision Making and Problem Solving
• Integrity and accountability
• Innovation and creativity
• Adaptive and flexible
• Leadership, teamwork, and conflict resolution
• Professionalism and work ethic
• Empathy

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.

Required Role Qualifications

• Minimum required education per state of Indiana/HRSA
• Ability to obtain CHW Certification within 1 year of hire 
• Ability to obtain Child/Passenger Safety Technician Certification within 1 year of hire 

Preferred Role Qualifications

• One year of experience working within a healthcare setting.  
• 1-2 years of experience working with children and families 

Required Skills

• Ability to analyze situations and solve problems at strategic and tactical levels 
• Excellent interpersonal and customer service skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Practiced at organization and planning
• Employ Critical thinking and problem solving
• Maintains composure and operates with emotional intelligence
• Ethical reasoning and decision-making
• Strong attention to detail
• Receptive and responsive to feedback
• Excellent verbal and written communication skills
• Time management, prioritization, and sense of urgency
• Proficient with Microsoft Office Suite or related software

Physical, Visual, and Audible Requirements

1. I acknowledge that I may be exposed to infectious and contagious diseases.
2. I acknowledge that I may be in contact with patients under a wide variety of circumstances.
3. I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.
4. I acknowledge that I may occasionally be subject to irregular working hours.
5. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.

*Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.