Payroll Support Specialist

The Payroll Support Specialist is responsible for assisting our Payroll Team and Operations Team across all Platforms to ensure accurate and timely processing of various payroll functions for all associates. This includes working with dealership personnel to validate that payroll information is correct in our Time Management System, all tickets are answered in a timely manner in our Solar Winds system and provide excellent support to all team members in our dealerships on company policy and procedures to ensure all data and processing is compliant with key controls.

Duties/Responsibilities

• Monitor Solar Winds queue, assign tickets as needed, and troubleshoot payroll and WFM issues
• Reassign PTO policies to employees returning from LOA
• Process supervisor updates based on manager change report
• Acts as a backup to approve time and pull time files for Weekly and Semi-Monthly payrolls for our WFM system admin when they are not available
• Support functions
  • Set up new employees in Dayforce
  • Work with the dealerships to resolve payroll issues and concerns
  • Monitor time code appropriation and confirm with HR and managers
  • Monitor timesheet errors and work with managers to correct issues with PTO
  • Assist managers with WFM processes
• Receive and distribute all incoming mail items including but not limited to Garnishments and VOEs
• Answer questions and assist with issues related to pay and payroll for all associates
• Other responsibilities that may be assigned by you supervisor
• Performs other related duties to benefit the mission/vision of the organization

Education & Experience

• Acute attention to detail, process and organization
• Intermediate Excel and MS Office skills
• Excellent customer service and communication skills
• Ability to work at a fast pace with a high degree of accuracy
• Must adhere to strict deadlines
• At least 2 years in Customer Service/Support role
• Commission experience a plus

Pay and Recognition: 

• Weekly pay
• Paid holidays & paid time off 
• Paid training 
• Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities

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