Payroll Operations Employee Services Specialist Greenville, SC

Overview

Job Specifications

• Educational & Experience Requirements:
  • Associate degree (or equivalent combination of education and experience) required.
  • 3–5 years of multi-state payroll processing experience in high-volume environments (5,000+ employees).
  • Experience processing payroll using enterprise systems such as ADP GlobalView, Ceridian Dayforce, or SAP strongly preferred.
  • APA certifications (Certified Payroll Professional - CPP, or Fundamental Payroll Certification - FPC) preferred.
  • Background check package must include Drug Screen, Education Verification, and Employment Verification.
• Top Required & Preferred Skills:
  • End-to-End Multi-State Payroll: Deep operational knowledge of the full payroll processing cycle (Input, Process, Output), off-cycle payrolls, state/local tax compliance, and garnishment procedures.
  • System Auditing & Discrepancy Analysis: Advanced skill in reviewing HRIS data transfers, running pre/post-payroll audit reports, and resolving data sync errors between HRIS and payroll software.
  • Ticketing & Employee Service Desk: Experience managing, investigating, and resolving employee pay, timekeeping, and deduction inquiries using ServiceNow and ADP CRM ticketing systems.
  • Advanced MS Excel & Data Analytics: High proficiency in Excel (VLOOKUPs, pivot tables, data reconciliations) to manipulate large volume payroll datasets.
  • SOX & Internal Controls: Comprehensive knowledge of data privacy, data security, and Sarbanes-Oxley (SOX) audit requirements.
• Primary Accountabilities & Daily Responsibilities:
  • Execute manual entry for job, salary, and personal data changes not interfaced automatically from HRIS to payroll.
  • Partner with the Managed Services Provider to track, audit, and approve bi-weekly/weekly multi-state payroll runs.
  • Perform root-cause analysis on pre- and post-payroll audit reports to correct data exceptions before final funding.
  • Resolve employee pay, tax, deduction, and timekeeping tickets in ServiceNow and ADP CRM.
  • Process state-compliant final pay/off-cycle checks and assist with garnishment administration.