Patient Support Coordinator

About Us

At Tono, we are shaping the future of specialty medicine, starting with expert dermatology. Our multi-specialty practice connects patients to sub-specialists who can provide the best possible care. Our mission is to deliver best-in-class care to all patients, regardless of their wealth or location, so that everyone can achieve their full potential with access to expert medicine.

Through our platform, patients receive advanced specialty care, all from the comfort of their own home. We also partner with health systems & clinics to integrate dermatologists and other sub-specialists into their networks

Role Description

This is a full-time role for a Care Coordinator at Tono Health based in Brooklyn, NY.

We’re seeking a Care Coordinator who’s excited to play a crucial role in ensuring an exceptional patient experience throughout a patient’s healthcare journey. In this role you will serve as a liaison between patients and other members of the patient’s care team as you coordinate appointments, manage referrals, and provide pre and post-appointment support. You’ll work directly with patients and their families, insurance representatives, pharmacies, laboratories, and physicians to ensure a seamless experience from start to finish.

Qualifications

• Care coordination and case management skills.

• Strong communication skills.

• Experience in care coordination and customer service.

• Proficient with Slack and G-suite, and comfortable learning an intuitive, easy-to-use EHR.

• You genuinely care about the well-being of patients and are passionate about being on the front lines of healthcare, changing patient lives.

• Excellent organizational and time management skills.

• Ability to work independently and collaboratively.

• Experience working in a healthcare startup environment is ideal.

What You’ll Get:

• A mission that matters;

• High impact: Your contributions can have a direct impact on the company's success and growth;

• Direct access to collaborate with leadership and ample opportunities to grow and improve your skill sets;

• A fast-paced environment and a supportive team;

• Hybrid work environment; 1-2 days in office in Brooklyn

• Hourly pay: $19-23 with a flexible work schedule, including occasional weekends.

A Meaningful Mission:

At Tono Health, we are driven by a transformative mission: to radically expand access to top-tier specialty care, beginning with medical dermatology. We believe that everyone deserves the benefits of the latest medical innovations, and we are committed to making this a reality.