Patient Services & Survey Project Specialist - Temp

Temporary Position with Potential for Full-Time Hire 

Position Summary 

The Temporary Patient Services & Survey Project Specialist supports patient experience initiatives by processing incoming mail, managing patient survey responses, conducting outbound reminder calls, and assisting with basic patient billing inquiries. This role plays an important part in ensuring patient feedback is accurately captured and that patients receive timely, helpful support regarding their accounts. The ideal candidate is organized, detail-oriented, professional on the phone, and committed to providing an excellent patient experience. 

Essential Responsibilities 

Survey & Patient Feedback Management 

• Open, sort, and organize incoming patient correspondence and survey submissions. 

• Review, track, and accurately record survey responses in designated systems and spreadsheets. 

• Maintain detailed and organized records of survey activity and patient feedback. 

• Identify and communicate trends, concerns, or recurring patient comments to leadership as needed. 

Patient Outreach 

• Contact patients by phone to remind them to complete customer satisfaction and experience surveys. 

• Explain the purpose of surveys and encourage participation in a professional and courteous manner. 

• Document outreach attempts and patient interactions accurately. 

Patient Account Support 

• Respond to routine patient billing questions and provide basic account information. 

• Explain balances, payment options, and common billing processes in a clear and compassionate manner. 

• Escalate complex billing concerns to appropriate departments when necessary. 

• Maintain patient confidentiality and comply with all HIPAA and privacy requirements. 

Administrative Support 

• Perform data entry and maintain accurate records across multiple systems. 

• Assist with filing, document management, and other administrative tasks as assigned. 

• Support special projects and workflow improvement initiatives as needed. 

Qualifications

Qualifications 

• High school diploma or equivalent required. 

• Previous experience in customer service, patient services, healthcare administration, medical billing, call center, or administrative support preferred. 

• Able to make a high volume of outbound calls. 

• Strong verbal and written communication skills. 

• Comfortable speaking with patients over the phone. 

• Proficient in Microsoft Office, particularly Excel, Outlook, and Word. 

• Strong attention to detail and organizational skills. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Experience in healthcare or medical billing is a plus. 

Desired Attributes 

• Friendly, patient, and professional demeanor. 

• Strong empathy and commitment to exceptional customer service. 

• Reliable and self-motivated with the ability to work independently. 

• Positive attitude and willingness to learn new processes. 

• Comfortable handling sensitive information with discretion. 

Opportunity 

This is a temporary position designed to support a critical patient experience initiative. High-performing individuals may be considered for future permanent opportunities based on business needs, performance, attendance, and demonstrated ability to contribute to the team. 

What Success Looks Like 

• Survey responses are processed accurately and timely. 

• Patients are contacted professionally and encouraged to participate in feedback programs. 

• Billing questions are resolved quickly or routed appropriately. 

• Patient interactions contribute to a positive, helpful, and supportive experience. 

• Administrative work is completed accurately with minimal rework.