Patient Services Spec

Work Schedule:
Monday -Thursday8 AM - 5 PM,
Friday8:30 AM - 3 PM

Interview Type: 2 rounds of interview

Top Skills: Front desk exp in healthcare, multispecialty exp plus, bilingual (Spanish) plus, epic exp plus, insurance verification exp

Attributes for this sales-oriented PSS 2 role:

• Goal-driven and comfortable with metrics/quotas (call volume, conversion rates)
• Confident, persuasive phone presence — not just "helpful, " but able to overcome objections and create urgency
• Resilient with rejection; doesn't get discouraged by failed contact attempts, no-shows or declines
• Strong active listener who can identify patient hesitations and address them directly
• Assertive follow-up habits (multiple touchpoints, doesn't let leads go cold)
• Genuine enthusiasm for helping patients that translates into a compelling, consultative pitch (not pushy)
• Organized and disciplined with CRM/lead tracking and follow-up scheduling
• Coachable — receptive to script/pitch refinement based on what converts
• Comfortable discussing procedures, costs, and next steps with confidence and authority
• Bilingual (Spanish) fluency for at least one hire (though more are preferred), both spoken and written