Patient Services Representative

• Provide smooth and timely flow of patients in accordance with the COHC patient flow guidelines while responding to high volumes of patients in short time spans.  

• Demonstrate, understand, and perform triage activities for all walk-in patients and medical phone inquiries.  

• Provides efficient, accurate, and timely medical secretarial support to facilitate patient flow.   

• Assists with scheduling office visits, internal referrals, obtaining prior authorizations for treatment (as needed), and routing phone calls from patients, physicians, insurance companies and pharmacies.  

• Completes and maintains standard records/forms/logs according to procedures, as required by department.  

• Obtains and updates account information including patient demographics and insurance information with minimal errors to ensure accurate reimbursement. 

• Works effectively within a team to provide high quality customer service and ensure high quality care for our patients.  

• Maintains a safe, clean and orderly environment for patients and visitors.  

• Models high level customer service by demonstrating a willingness to serve all patients;  maintaining an awareness of patient needs and responding to those needs within their job duties;  using tact, discretion, and compassion in dealing with team members to ensure quality patient care. 

• Demonstrates willingness for self-improvement by collaborating with leadership to identify learning needs (reflective of the organization and of the individual) and seek instruction from appropriate resources. 

• Contributes to improvement by participating in meetings, training, in-service education, and performance improvement activities as directed.    

• Ability to handle cash and obtain payment from patients as required. 

• Ability to recognize emergent situation and react swiftly in emergency situations.  

• Comply with all Federal, state, local, Joint Commission Occupational Safety and Health Administration (OSHA), DPH, Subcontractor safety and operational regulations, directives and standards. 

• Maintain confidentiality of all information and supporting patients' privacy, rights, and safety. 

• Provide coverage for other clinical areas (as requested) 

• Must maintain appropriate attendance. 

• Performs miscellaneous duties as required by management. 

Additional Responsibilities 

• Must be willing to work a flexible work schedule which can include evenings and weekends  

Qualifications

• Ability to prioritize and multitask. 

• Excellent communication skills. 

• Demonstrated effective customer service skills along with proper telephone etiquette. 

• Working knowledge of Microsoft Office Software and basic computer skills. 

• Able to efficiently function in fast-paced work environment. 

• Bilingual (English and Spanish) Skill Preferred  

Professional Experience/Educational Requirements 

• High School graduate or equivalent GED.