Patient Services

Summary:

• Independently provide support services such as processing incoming referrals, scheduling patient appointments, obtaining and verifying demographic and financial information through pre-registration process, completing patient registration by obtaining consent for medical care and financial agreement, and processing patient paperwork and coordinating care with other services.
• Triaging patient telephone calls to clinical staff and providing information about services.

Responsibilities:

• Perform the work of the Patient Services Specialist 2, functioning as an expert in both patient service area and registration.
• Act as a resource to other staff in patient support services and registration provided in assigned service area.
• May assist with orienting and/or training new staff in assigned service area.
• Work with appropriate staff and management to identify issues with processes and make recommendations for improvements.
• May float between service areas to facilitate the delivery of services provided.
• Assists in the preparation and maintenance of provider and clinic schedules.
• Perform related duties as required.

Requirements:

• High School Graduate or Equivalent AND Minimum of 6 Months Patient Services Specialist OR equivalent education/customer service experience in a healthcare setting.
• Required EPIC.
• Ability to effectively communicate in English, both verbally and in writing.
• Excellent interpersonal skills.
• Basic Computer Knowledge, Data Entry.
• Keyboard skills: 35 wpm preferred.

Preferred Skills:

• Previous experience with health insurance and patient billing preferred, not required.