Patient Service Representative (4535)

DUTIES/RESPONSIBILITIES: 

• Patient registration
• collect current and overdue service charges, and printing receipt, 
• secure a daily cash box, 
• reconcile daily charges and receipts. 
• Answer phones, taking and forwarding messages and scheduling appointments.
• Ability to mulitask and work in a fast paced environment
• Ability to verify patient insurance information
• Ability to use multi line phone system
• Ability to travel to other clinics to cover shifts as required
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook

OTHER DUTIES: 

• Other duties as assigned by supervisor 

PHYSICAL AND MENTAL REQUIREMENTS: 

• Valid Driver’s license
• Visual and auditory accuracy 
• Shift length - 8 hours 
• Indoor setting – 

• Frequent use of computer 
• Long periods of sitting 
• Frequent use of telephone 
• Continuous repetitive grasping and manipulation of both hands 
• Continuous conversational communication 

• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing 
• Occasionally carrying, lifting, pushing and pulling of up to 25 lbs. 
• Occasionally working in confined, noisy, dusty areas 
• Regular use of personal transportation 
• Understand/carry out simple/detailed, oral/written instructions with retention 

• Read and interpret detailed specifications. 

Qualifications

REPORTS TO:  Patient Manager 

EDUCATION & EXPERIENCE:  High School Diploma or equivalent; Associate degree preferred.  Healthcare experience preferred. At least one year’s customer service experience required.

SKILLS:  Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused